Customer Ratings & Reviews

The two guys that came were able to put the TV on the existing mounts. They got the TV to operate. They couldn’t connect it to the existing system and the TV has not worked properly since. I bought an expensive universal remote from Best Buy which was not set up properly even though I paid an extra amount to have them do that. The guys were nice enough but the job has not been done. They had to leave to do another job. I am hiring another company to do the work. Very disappointed. Also… It is very difficult to connect with the geek squad and to ask them to come back. No phone numbers easily available.

You failed to do the job!! You never came to do it. You sad you'd be here between 8 and 12 and you never showed up!!

The wrong TV was ordered by the consultant who came to our house prior. We asked multiple times for a smart TV and once the installer got done, it was discovered it was a regular TV. The installer tried to fix the issue by adding a Fire Stick, but that did not get a strong enough signal so we had to reorder and install a second time.

The service I ordered was never completed. Several conversations on the phone have been frustrating. I would like to have this expedited and completed as soon as possible. There should be an appointment to complete this work on 1/27/23 from 7a-1p, but I don't see it listed. This was confirmed on a call on 1/25/23. I'm trying to speak with a supervisor and a tech to make sure everyone is in agreement on what needs to be done, but getting a return call or any real help is unsuccessful. What do I need to do?

Best Buy sent a guy out to wall mount 2 55" tvs. The guy came out with one arm in a cast. He had a lady with him who he directed on the install. Less than 1 week later, the tvs are already falling off of the mounts. These 55" tvs are in kids rooms, and have created a dangerous situation because they were not mounted correctly. I DO NOT recommend their mounting service, or their TOTAL MEMBER plan that covers them. I am on a long hold now for customer service.

I had Geek Squad install all of my tv's in my house. One of the tv's went out and I had to replace the tv. It was a simple swap. The agents that came to my house were in a rush to get off. They left the empty tv box. The agents that mounted the new tv did NOT push the new tv to cover the plugs on the wall. They did NOT wait to ensure the cable box was connected correctly. I had to call them and ask how do I get my Verizon cable box to come on. They couldn't talk me through it over the phone. I kept getting a Firestick error message. I had to figure out my how to get my cable box to come on/connect to the new tv. This was the absolute WORST Geek Squad experience ever.

The geek squad didn't come but another contractors came in instead, they mounted the TV but didn't setup the TV. The geek squad are professional and efficient, I got amateurs instead.

Only one person initially showed up (twice) to place TVs on wall mounts. Had to wait each time for another person to show up to help Matt. Did not complete jobs, took the included hex wrench, English instructions and all not yet installed parts. Tried to charge a Silver Elite Geek Squad member to remove replaced TV sets. Were they going to pocket the fees? Drilled holes in the walls without the prior benefit of a stud finder, then did not patch them. Did not place TV mounts where requested. Did not connect TVs. Matt was loud and argumentative when he had to return to patch the walls and supposedly fix the TV placement, broken HDMI cord, cords not connected and/ or left hanging. Would never allow these Best Buy Contractors in my home again.

Showed up 2 hours after a 5 1/2 hour arrival window and and we never had TV installed. Had no idea there were mounts that were not compatible - nowhere does Best Buy tell you that you need a certain mount for certain walls- They only have specifications based on the size of your TV- We had to return the wall mount buy another one and reschedule installation- which set us back another week for installation. Terrible experience, now I know why Amazon is taking over the world. Best Buy can't get it done.

ridiculous... wasted hours scheduling an appointment which was confirmed only to disappear and rescheduled for 4 days later. Online and telephone support is not remotely adequate.

I was so unhappy that I paid most expansive service for nothing. they hung tv on the wall but they didn't connect the wire behind the wall which I paid for. I was so disappointed

Rip off . Talked into plan for my electronics mounting when tv broke down not covered. Spent 498 dollars to have them come and take down and put back after servicing new tv that broke down

Had an issue with first installer, geek squad fixed it thank you

Made me very comfortable to know my TV was mounted professionally

Red Alert - Do not use the third party installers that Best Buy contracts with. They are terrible. Installed my 75" TV into drywall! It was the worst service provider experience I have ever had. Geek Squad came out two weeks later and installed the TV correctly. Geek Squad -Chris and Keith were excellent!

This was the third time they came to install this TV. This TV was damaged as well. The backlight shows through the TV. We chose this TV having seen it In the stores we even went back to the store to see if it had this backlight issue but it did not. Geek Squad said it must be a bad batch but did not offer anything. I have had to adjust my work schedule 3 times for the uninstall/reinstall and still do not have a tv we are satisfied with

This was not a “Geek Squad” Best Buy employee!! Instead this was some third party sub contractor that did the work, which was not good. He damaged my wall and left wires hanging visibly and didn’t even offer me Additional accessory options to purchase like my friends to hide my wires. I’m totally upset that I paid for the yearly Best Buy Tech Support and Geek squad install and you sent me a guy off the street! I even called and maid a complaint via phone and no body has called me back to follow up on a reinstall And repair for my damaged wall!

There were two agents that came to do my install. I had one installed in my bedtoom and one in.my family room. The technician in my bedroom did an outstanding job. The technician in my family room was horrible. He placed the tv and the in the wrong spot...I called the Geek Squad to com back out to center the t.v. which.left the electrical box showing...i had to hire someone to come out to move the electrical box over and then patch my wall! Do not use them. Horrible!!!

Was very disappointed that it took 3rd party workers 3 attempts to hang my tv. Best Buy messed up my order and address 3 times. Even after repeating the order back to me. Best buy made a huge mistake getting 3rd party to do hookups.

I was not thrilled with how this went. The installers (3rd party contractors) were late without any notice that they would be late. Once they were onsite one of the guys told me he coud have gotten me a better deal for a TV (he was pitching his side business). The other guy was savagely and quickly ripping open the box and issued slight damage to the bottom of the new TV. And the last note is that I did ask them to center the TV on the wall. It wasn't a big deal to slide the TV along the mount to get centered on the wall, but when you add it all together, it was not a great experience.