Customer Ratings & Reviews

Total train wreck. Spoke to many many people to try and get my $14,000 transaction completed correctly and it’s been a complete train wreck. Lots of promises no follow-through.

3 days after spending 5k at best buy one of the tv's went on sale for 50 bucks less. Tried calling local sore for 3 more days to get the deal and everytime got off shore customer service. Called 5 min before opening 5 after didnt help. After spending hours talking with India still got no responce from best buy. Im done with them

I was not thrilled with how this went. The installers (3rd party contractors) were late without any notice that they would be late. Once they were onsite one of the guys told me he coud have gotten me a better deal for a TV (he was pitching his side business). The other guy was savagely and quickly ripping open the box and issued slight damage to the bottom of the new TV. And the last note is that I did ask them to center the TV on the wall. It wasn't a big deal to slide the TV along the mount to get centered on the wall, but when you add it all together, it was not a great experience.

The guy that came out had to come back the next day because he was alone and it was a two person job. The previous guys made sure my TV was centered and level and had zip tied my surge protector and made sure it wouldn’t fall. These guys put the TV up way off center, it’s tilted too far and we can’t reach to push it back. They laid the surge protector on top of the mount where it could fall and damage my wall. I ended up with a third party this time and they did a terrible job and I’m not happy with how it was mounted.

The communication was horrible. The window was 12:30-3:30. The installers finally arrived at 7:45 at night.

Did NOT mount tv !!! I paid $50 and he set it on table. Would like refund

Original request was that TV was to be centered with other devices on the wall. It was not. It was mounted way off center. It was to be hooked up to our surround sound. Told new electronics cannot be hooked up to old. Not true, friend hooked up the surround sound. Connections were bent and cable pulled so hard and bent that it started to fray. Totally disappointed in Geek Squad installation. Would have hard time trusting them again.

Never allowed in our home again...............................................................................................................................................................................................

Arrived on time; techs seemed rushed to finish this install.

The Tech didn't know how to set up the Fire TV Cube. I had to undo everything they did to make it work properly.

The installer didn’t even use all the pieces from tv mount I bought for over a hundred dollars. He literally told me it wouldn’t work with that specific tv after trying to put it on, then he put it on with a few of the major pieces taken off of it. Why did I pay that much money for a wall mount I couldn’t even use. He didn’t ask me to get a new wall mount, didn’t explain if I should get one??? He smelled like cigarettes, he dropped stuff on the back of my tv and out the heavy mount pieces on the back of my tv as he was putting it together like it was a table. He didn’t ask me how high or low I wanted my tv, maybe there was a reason he put it too high, but I hate it. I need them to come back out to my place and fix this horrible experience

Third party installer. Did not do everything Geek Squad would do. Basically hung it on the wall, paired the remote and handed me the remote. Wanted them to take my old tv and like a few other other things they told me not on the work order.

Actual mounting is great. Set up is questionable...

The first guy that cane out could not find the stud to drill into and we ended up having 3 large holes in the bedroom wall of a brand new house. I told him to stop and to get someone who knows what they are doing. 2 other guys showed up later and finished installing 2 other tv’s. Manage said they would send someone out to repair our wall but never did. Geek Squad contracts this service out so beware!

Upgraded to the “mounting and programming” package. The two Geek Squad Techs did not program anything, They mounted two TVs, charged me extra, and did not program anything. In addition, they left a mess in the rooms that the TVs were mounted. Get the basic package for $129.00 do not waste your money on any of the other packages.up. It’s been a month, and I am still waiting for a supervisor to call me back to adjust the charges. Worst experience ever! I will never use the service again. A handyman is cheaper.

Had to ask for a second installer to come out and level the TV. Could have fixed it myself but felt that I shouldn’t have to deal with it if I paid someone for installation. Additionally, the first installer stated he couldnt connect my cable and that I needed a wireless connection.

When having anything installed on your wall, please check the walls in the connecting room. Somewhere down he line, the installers weren’t trained to check the length of the bolts prior to installation. Now I have to get my walls repaired from this botched job.

Nothing wrong w the Geek Squad or w the guys who (eventually) installed the TV. My problem is with the 3rd party company in charge of the installation. Horrible customer service. Mananda was a NIGHTMARE to deal with.

The scheduling was a disaster with multiple calls and multiple switches to "some one who could help". Then the final installation did not hide the plug but created a second outlet directly below the TV. The Geek Squad team, while polite, were in a bad situation as their ability to meet the expectation was not possible. Poor communication from the store and awful customer support via the phone to schedule.

The tech was sent without someone to assist him place the TV on the wall. He dropped several items behind the wall area, which we were remodeling and we were unable to retrieve. Would not recommend sending one tech for this type of set-up.