Customer Ratings & Reviews

The team didn't understand how the electronics worked. They stated we needed items that we didn't. They didn't know the speakers were bluetooth, thus not requiring a wired connection.

The rep & his assistant mounted my tv but has left bigger holes & blood on my wall. At least the installer fro geek squad should have told me about it before leaving my house. It’s really a shame on Best Buy

Best Buy did not tell me that I needed a TV mount or that they were not able to fish the wires through the wall. I provided the TV mount but it drifts and won't stay in place and the wires are on the exterior of the wall. When I asked for a refund, they sent the Geek Squad but said it would cost another $250. I declined and want a full refund.

Best Buy showed up on time to install tv and tv mount.

The tech that came to the house was great as usual. The people I made thd appt with were not, they put me on the wrong day after I confirmed it twice no apology no discount o install even though it was their mistake. You lost a long time customer just for the principle

Install was scheduled. Tech called that he would be there in 10 minutes. I waited around for 45mins past that time. Tried calling multiple times but no answer. Finally tech answered and said he didn't have a gate code so he left and couldn't come back. Didn't bother calling me to get access. Complete waste of half my day that I set aside for this service. Now scheduled for a week later.

Highly disappointed with the level of service NOT provided nor followed up to resolve. Spoke to several people both from Geek Squad & the 3rd party contracted to complete the install & received no follow up for a reschedule or a valid explanation as to why the original service wasn’t completed. The only answer I received was that they were unable to contact the tech scheduled to complete the install. I found that unacceptable and they should’ve automatically sent another tech to complete the job. Highly dissatisfied with this ball drop!

The installer broke a chunk off my wall then said Claims would be calling me later that day and it has been almost a month and no word. This whole service/delivery was a complete mess. First the delivery arrives an hour later then says that I was only receiving the mount and no TV as they were under the impression I had already received it. Then the guy messes up my wall after all this chaos. My trust with Geek Squad is gone. I have tried multiple times to reach claims or someone that could help me, but still nothing. Terrible customer service from beginning to the end.

Geek squad couldn’t figure out how to remove my previous mount and wanted me to sign a waiver for possible damage of the TV being removed and wall damage. They should probably get better tools with better angles. I was able to remove the tv and old mount myself within 20 min after they refused to do the removal job. Overall the price wasn’t worth it to unmount and mount new tv… just do it yourself with help of another person.

Given a very wide window of time for them to come. Stayed home from work, put the dog in daycare to get her out of the way, had everything ready. No call, no show. Very disappointing. After waiting 8 hours I had to call and try to figure out what was going on. The person on the phone was very nice, but after making a lot of calls said the installers were overbooked and weren't coming. Not even a phone call to let me know? I rescheduled to give them one more chance and we'll see what happens, but I'm not hopeful. I would not use Geek Squad again and would not recommend them.

Avoid this like the plague. I was talked into buying this from a sales person. To say this is cheap is to put it mildly. It sticks constantly and it almost rips off the wall as you're sliding from side to side. I regret buy it and should have returned it but I thought it would slide better if I used WD-40 on it. It didn't work and I was told I couldn't return it. I had to go to Target to but a new one and pay to have it remounted. A complete waste of money.

Horrible. The overall client experience with Best Buy / Greek Squad keeps getting worse. From getting help in the store from Best Buy staff to the half hearted Geek Squad visits. NO ONE is helpful & NO ONE appears to care. It needs to get back to high level service

Right after our manufacturer Warren fly expired, the screen don’t work (at 14 th month) We spent over 4k for this Tv and this is unacceptable. Samsung agreed to extend the one time warranty to cover the parts but the quick service is a nightmare and the they ordered 3 parts as couldn’t detect the issue. Now Samsung don’t have the parts available!! I’ll change my review to 5 star if Samsung really take care of our tv.

Well, the agents did mount the TVs. They work. They were on time. However, they did punch through the wall into the next room when mounting the TV, which did not make us happy.

I purchased a service I expected to be performed by Geek Squad personnel. Instead, y’all decided to send a contractor third party. The contractor showed up without masonry drills needed to mount the tv above our fireplace. He stated he had to go to the nearest Home Depot to get a masonry bit. That trip would take 1-1.5 hours and I told him we’d have to reschedule the appointment. I’ve heard nothing since!! This exceptionally POOR SERVICE is not at all what I’ve experienced in the past from Best Buy. I’m very disappointed with this whole experience!!!

I was told firmly at the store that there would be no additional charges, yet I was charged an additional $149 + $49 by the delivery guys.

I had an appointment set for 12/23 and it was canceled two hours into my service window with no explanation as to why. Trying calling multiple times and was hung up on. Finally got through to someone and was rescheduled for 1/11, which honestly is a bit unacceptable considering we bought this TV early December. I was told if I went to pick up the TV myself and got rid of the installation they may end up selling it someone else before I get there and won’t hold it for me, which is honesty awful. So, now we have to wait while our TV sits and we’re out $2k+. Awful customer service and hopefully they actually show up on the 11th this time.

it would be a zero star if that was the option. I purchased a TV and requested geek squad install on November 10 2020. We canceled the TV order which was refunded, but the $249.98 remained on my AMEX bill. I called several times and was told they would look into it and call me back. No call backs (ever). I continued to call. Then on My Best Buy account on May 13 of 2021 shows "service completed". I have called twice on this and still no refund

In future I will not use contracted providers. They did not deliver on services offered in the store and actually left before operational. I had to finish myself. The lead was more concerned about the next job and blamed connectivity problems on cable provider. It was not the cable provider. I figured out after they left without saying a word. I should note that the helper to the lead contractor did a nice job and tried to ensure I was satisfied with the work he was doing.....the lead....not so much.,

The person who came out on 8-11-21 was friendly and gave me his business card upon leaving. After 8 minutes, I called back for assistance and left a message but he did not return my call hence the 2 star review.