Customer Ratings & Reviews

Mounting was scheduled on April 12 date of purchase for May 5.Got a call on May 1 that Geek Squad was backed up with installations and that they would have to reschedule for May 14. I told them no way and drove to the store and promptly asked for a refund for the total order, tv, sound bar, support bracket, and mounting. I proceeded to go online to Amazon, bought the same tv, better sound bar, and better bracket for slightly less money. I hired my own installer to get it hung. Have bought from Best Buy many times in the past and have been satisfied. I sincerely doubt that I will visit them again after this FIASCO.

I was told firmly at the store that there would be no additional charges, yet I was charged an additional $149 + $49 by the delivery guys.

You sold us an installed TV on July 13 that never worked. It took 120+ days to get it replaced by Samsung. Now you want to charge us $250 to hang it on the wall after already paying these fees once. No one in service wanted to help after multiple contacts

If I could give "0" I would. Repeated misinformation, showing up without product, WORST cutomer service in the UNIVERSE, when installers finally showed up, with our products, I was met by an absolute ***hole, premadona 20 something who repeatedly argued, insulted me by rirdiculing my purchase decisions, lastly, because he did not protect the top of our brand new cabinets, made not one but two dents in it, and didn't accept responsibility for them. You are not being properly represented by this ignorant jack%%%!!! I am done with Best Buy ......FOREVER!!!

The 2 men that came to install the TV were amazing and I couldn't have been happier with them. However, the salesman for the Geek Squad explained and showed me equipment that needed to be purchased and installed to have a power cable behind my TV. He recommend that I have an electrician come and add an outlet behind the TV area so there would not be any cables showing in the wall. I paid $400 to have an electrician move an outlet, make a new hole in the wall remove and replace baseboards and other work done per the Geek Squads recommendation only to find out from the actual Geek Squad installers we didn't need any of that work done.

We had purchased a bunch of stuff together to include Geek Squad coming and setting our TVs, surround sound and reciever up. With our ignorance in the field of technology, until recently I was clueless that the more effectient set up of this system would be to have the Cat5e cable directly connected from router to TVs. Now a year later we are realizing that is a big cause to the constant buffering issues we have. Also we had a scheduled power outage a couple months ago and now we can't get the surround sound to play.

my overhead speakers don’t work anymore They disconnected from my old tv but did not connect it back to the new tv

The Geek Squad came out three separate times and never installed the 65 inch tv but we were charged for it.

The Geek squad was scheduled to program my Logitech Harmony remote during the installation of my TV. The installers who came said they did not know how to do this but promised it would be done two days later. No one showed up. I was promised a quick appointment, but did not get one until five days later. The installer connected my Harmony remote yesterday, but the sound does not work through my Smart TV apps. I contacted Best Buy. com and was promised an "escalated" appointment. Nothing happened. I called Geek squad today, got an appointment for tomorrow, and then a minute after the appoint was scheduled it was automatically cancelled. Now I wait again. Uggh!

The 1st TV took The guys that mounted, another crew that said they'd fixed it. a third crew that tried twice & the fourth that replaced, remounted the new one. The new one seams to work OK, but I'm holding my breath.

The install was shotty and the support system would not record my dissatisfaction, my support ticket was closed in the middle of me writing my complaint with the installer

I purchased the Total Tech service to provide delivery and manage installation. Unfortunately, the sales rep in the store was unaware of all the items needed to install the TV and the installation crew is not able to complete this type of install. Ultimately, I needed to pay an alternative crew to install the product at a significant premium. Before purchasing I would make sure to do the research on the type of install necessary and arrange to have that done from another provider.

After they got here they said my metal stud walls could not use the bracket I bought. They had another one with partial turn. They should have just gave me a cheap one cause this only turns 2 inches

It was a terrrible experiance getting thhe Del. & installation complete They need to let the stores handle the delivery & installation themselves, not to let a person in another state set it up.

I ordered over $4000, in items from Best Buy to include installation. They came out and said the job required 3 people and scheduled an appointment for 2 weeks later. The day before the delivery, at 6:53 pm, they close at 7, the delivery department called and left a message stating that they will need to reschedule because they need 3 people. I cancelled the order and purchased my TV at Costco.

The agent unboxed the TV to find the TV damaged during shipping. The TV was not installed. The installer could not arrange for a quick replacement. I have to do the work. The earliest I can get a replacement is 9/18/21. S I have to wait again because Best Buy procedures does not support GOOD customer service. I also have to call in to customer service again to request compensation for your poor service. Why are your procedures SO anti personal customer service?

The fellow who came to install my TV did not seem to be professional. He did not install the TV exactly in the middle of the wall with the same distance from the edges of the windows on each side. I was disappointed.

They were sloppy installing and hiding cables leaving them tangled and sloppy leaving mess on floor . They did not slow me how to set up additional apps.They were in a hurry due to having too many other installs after me and not enough time.

i paid Best Buy about $250.00 to have Geek Squad install my 77" tv and the job was given to a sub-contractor who didn't know what they were doing and damaged my sheetrock wall at an estimated cost of almost $500.00 to have repaired. Upon contacting Best Buy resolution the sent the same idiots that caused the damage back to my house to try and repair the wall again.

Did realize this smart tv /fire tv will not down load spectrum app. Why can you use all apps with a ssmart tv. They pick & choose what you can use. I had to buy a roku stick