Customer Ratings & Reviews

The agent complained about the size and weight of the tv constantly he stripped out the screws on the mount at the back which is going to lead to problems if ever try to remove the tv

This is the only part of the job that was done correctly, but the appointment was not scheduled at the time of delivery. Had to call again & wait another week. Disappointing!

Third party install. Not BB employees. Completely unprofessional. Complained about the install. Complained about the old TV removal. Criticized the sound bar I had previously purchased, from BB. I would not have bought the TV if I had known this before hand. A TV I bought and had installed earlier this year, was installed by actual BB employees. First rate in every aspect. Cannot speak highly enough of them.

They were sloppy installing and hiding cables leaving them tangled and sloppy leaving mess on floor . They did not slow me how to set up additional apps.They were in a hurry due to having too many other installs after me and not enough time.

They cracked my wall when installing in wall cable concealment bracket. The two brackets they installed are not level and loose. They put a dent on my brand new tv stand. As part of the service, they took away the TV packages, but they also took my IR blaster that comes with the TV with them. Super lousy job. Save your money elsewhere and do not use them.

Okay I had installation on my new refrigerator. When they came to the house and pulled the refrigerator out I was told the water line connection was leaking. It had to be fixed. I called the plumber to replace the connection he started to laugh. We don’t carry these parts only installers carry them. Because they see this a lot on older houses. Your installer is just being lazy. I had it fixed which cost me 200 and what was worse I had to go another three days without a refrigerator. I’ll never pay for your wonderful geek squad service again and I’ll let all my friends and coworkers know all about it.

$250.00 for 5 minutes - what a ripoff. Probably will never go back

Waited all day and they never showed up on 12/4/ 2021 and i lost pay at my job when Saturday was time and of half pay for me! Nobody called to notify me that they weren't showing up! I tried to reach management for hours and no response! And i spent well over $4,000 for a sony t.v i also purchased the best package that the geek squad offered. After speaking to best buy Monday morning all they could tell me is I'm sorry. So i lost $600.00 in pay!

I contacted the Geek Squad to try improving the installation and set up of the third television I've purchased from Best Buy since early November '20. The first two Samsung televisions had banding and dirty screen effect across the screen. Totally unacceptable for a $3300 television. I've ordered a third Samsung, different model, and have had to wait 3 weeks for installation. A poor method for handling a repeat purchase. No priority given. The first time I called I got a representative in the Philippines. Couldn't understand him and he refused to transfer me back to the US. Best Buy does not equal Best Service.

Not working. Keeps turning off every 10-15 minutes. Not happy. Scheduled an appointment with the Geek Squad for yesterday and after waiting all-day they never showed up or even called.

Asked for geek squad to come out to do the installation they said ok but then send a third party to do it now i got wires hanging on my wall they were supposed to hide them no just left them hanging everywhere 0 stars

I was told my installation would be free since I had best buy total tech. I told them it was a mount for a ove my fireplace. I asked specifically if there would be any extra charge. They told me no, it will still be free. When they showed up to install it they let me know it would be a couple hundred dollars extra. Best buy did not honor what they told me.

I would give zero stars if I could. I paid for Geek Squad installation and got a third party who had no clue what they were doing. I now have 10 extra holes in my brick and am having difficulty dealing with Customer Service to get it repaired.

There is a huge DISCONNECT between the Geek Squad and the store sales team. We did buy the TV on 12/12/22 ( a replacement for a warrantied 85” Sony / 2.5 years old - as of today 1/7/23 it still has not be delivered and installed. I am a big Geek Squad fan and like Best Buy products but I an very upset and dismayed by the service and production of the two aspects of the Best Buy family. In store management, when a customer can talk to someone is marginally supportive.

They installed TV but didn’t come with necessary goods to conceal wiring and promised to come back and do it in 3 days but didn’t show up at all. It’s not nice to be lied and leave work half done. Disappointed.

After 2 trips to the home, still not right — each time they have told us we need a different HDMI cable or TV cable box. (This is the same person, mind you.) Geek Squad member gave us their business card, but didn’t respond to e-mail or text. After a week, I called the store and was never able to speak with a human being. Ended up going to the store and was told we needed an appointment to make an appointment! This all started on June 30, and it is now August 1. Next appointment is scheduled for August 5, and we are cautiously optimistic. Had we not paid for Geek Squad plan, we would have been better off hiring someone privately.

The workers all did just fine. But the new TV died after 4 days and it took BB two weeks to replace it. Most sellers would be anxious to make their customer happy. Not BB.

This is a good product and it's not expensive. Good choice

Had full home theater installed. Mounting was a big plus as it was a dicey after up but felt like techs rushed out of there and weren’t listening to my request for device location. Also spent less than 3 minutes on explaining app set up

Absolutely terrible!!! I ordered my TV/Services on December 10 2020, the earliest date they could come was Dec 17. On the 17th they cancelled and rescheduled to Dec 22. On the 22nd they didn't contact me and they didn't come. I called and they rescheduled to Jan 3, on the 3rd they just brought the TV and they said that the team that does installation is a different team, but that team never came. I checked my account and they updated that service was completed on Jan 14, but yo no body came out. My advice, buy the TV/products there skip the install, and find an outside contractor to come and install for you.