Customer Ratings & Reviews

When I paid the $199.00 for premium installation I expected it to be done by the geek squad, it was not. I wasn’t informed that I would be “farmed “ out to another installation company. If I had I would have chosen another.

I have used GS to set up my home theater in my homes in the past. I have never had issues that’s why I continue to use them. I purchase total tech support in addition to cover my services. Lately many techs have not been satisfactory. I’ve had tech drill holes in places they shouldn’t t ,& haven’t had equipment on there truck they should’ve when arriving to complete the job. Really disappointing. When you notify GS or Best Buy you get different answers & promised different solutions. No one is on the same page. Very unprofessional.

Wasn't the Geek Squad although I requested them. It was the "mounting lions" who did an awful job. Made extra holes in my wall. Still waiting for my claim check to come (30 days for the check) to have it fixed.

I had a very bad experience. We went and bought a tv at a Best Buy in west Hartford CT location and were very happy at first and charged us 150 for installation and when they came to install our tv they were missing a whole bunch of cables that went with our tv. So we had to go get cables from the actual store and put them in our selves but they are dangling down and showing so I don’t know what I Paid 150$ for if they didn’t do anything put it on the wall for us. They weren’t able to even put the TV on and show us how to connect anything. We did it our selves. We installed it ourselves. I’m very upset and I want a refund for this

Service has NOT been completed. GS mounted a tv that doesn’t work.

Installers smelled like marijuana. Took the extra parts from the wall-mount kit. Was outsourced not Geek Squad. On a positive note the tv is on the wall.

Horrible service from store to geek squad I took everything back and would never purchase at North Avenue again

The tech was good. The order was written up wrong.

They mounted my tv crooked. It dips to the right. Because of the size of the television it is even more apparent.

geek squad instal my TV and billed me 2x . One for 220 and another for 270. Calling to cancel the bill for the error is a waste of time.No one wants to correct the problem. I am told accounting only shows 1 bill and the other bill is a scam but both charges have been billed direct to my MC account. I am surprised the new75 inch TV I bought did not have a double bill

I purchased my TV 4/23/23 and scheduled an appointment for deliver 5/13/23. Found out I was unable to be home and rescheduled, but the earliest appointment was 7/6/23. I went into the store to see what they could do and they are unable to do anything. I still do not have my the items I purchased. This is extremely poor customer service.

We were scheduled for someone to remount our TV and had an appointment arrival time from 4:00-8:00 p.m. and no one showed. The next day called the store in Arlington, was transferred to someone, then transferred to the installer, then transferred again back to BestBuy corporate. I called the store again, asked to speak to a manager placed on hold again and still received no help. This took over an hour of my work day and still no resolution in site.

The agents who came to my house were rude, unprofessional and late. Then when they arrived they refused to install the 3 tv wall mounts. They left one nailed to my wall with no tv on it, and they refused to install the other two units...and they took the box my TV came in so i couldnt return it. i have never been treated this bad in my life. Ive been a customer of Best Buy for years, i actually worked for the company years ago and always had a great experience until this experience happened.

Paid over $100 and the price for annual total tech: yet, Best Buy sends a third party company that doesn’t know anything

Installation crew damaged my new tv frame by trying to catch the tv from falling to the floor and installer grabbed the tv by the frame trying to stop the tv from falling on the floor. The frame is damaged and not fixable. I reported this to bestbuy but as of to date I have NOT Had a response. Note: I have turned this issue over to an attorney. Bestbuy has pictures

I was supposed to be able to pay for this with credits that I earned on my credit card. But they didn't allow me to do that they made me pay separately. That was contrary to what I was told I could use the points for. So in that regard I'm very displeased it did not leave me with a favorable impression of Best Buy company

Not to frown on the quality that the crew did but I felt that after I paid 3k for the tv and already for the drywall over fireplace I shouldn’t get charged extra for mounting A tv over 56 inches that’s getting charged twice for the same thing when most TVs anyone wants are going to be over the 56 inch size anyway. Here’s my logic flat 65 weight tv super thin profile vs mounting 55 inch with a thick profile the 55 weighs more! This fact alone almost stopped me from buying the television.

I have used Geek Squad many times and have always been very satisfied with everything they have done. I had them set a up a 55" TV and mount a sound bar in my sons dorm room. I was not there to be sure it was done to properly. Although everything works properly the mounting job looked amateurish and very sloppy. There are exposed black cords going up the center of the wall to the TV. They are not even tight, just hanging there. The sound bar was slightly crooked and hanging on by one side bracket. It looked as if they rushed through the job and put in the least effort possible. Poor work, aesthetically unpleasing job by the Geek Squad in Auburn Alabama.

Terrible experience. BB hung the TV and then it nearly fell off the wall a few days later. I called BB to get an appointment and they kept canceling and pushing me to the back of the line. Finally asked for my money back and they refused because the work had been “completed.” Finally just called a real home theater company to fix the problem. Shame on BB.

I chose to have my tv mounted professionally for the first time in my life. But covid happened and the service was abruptly cancelled. I was able to pay for the service and schedule the appointment. The next day I received an email it was cancelled because I’m home services we not happening due to covid/health safety reasons. I was able to have the services refunded as they never occurred and I just mounted my tv by myself. It really wasn’t a problem to install my own mount just time consuming. The only reason I am filling this out is because Best Buy will not stop emailing me. I have unsubscribes multiple times.