Customer Ratings & Reviews

You guys just canceled the service same day of expected delivery? With no notice?

For me the price is too expensive. I was in a hectic situation that’s why I was forced to buy. But the services are ok.

I was charged for free delivery and installation. Installer changed my opt out of targeted advertising and sharing my viewing history without my permission. It was clear he always opts clients in without asking.

We have loved Geek Squad services and used them for years - but this will be our last time. First, the TV, sound bar system scheduled for delivery never showed up...when that was installed, the scheduled installation geek never showed up. The telephone service is from India and they can do nothing. It's been 2 weeks and no response or apology from Best Buy.

very bad working experience working with this GEEK Squad, they canceled my appointments when I asked for reschedule and they didn't honor what was committed. I had to call lot of people to take care of my TV installation and no one helped me with it. So I ended up installing it with some one else. They never delivered my TV mount and wall extension but it says it was delivered and returned which is so bad that they cannot maintain their online portal properly. I will never recommend this total tech to any one else.

Terrible service nobody called on the Scheduled instal date to confirm what time they would be coming . Nobody reached out to say they weren’t coming and in the end I waited for 8 hours and got nothing installed . Pay for total tech and buy two TV’s just to get nothing accomplished is absolutely unacceptable. Then customer service gives me the run around for 2 plus days and still can’t get any answers on instal oh tv .

A non-thinking, corner-cutting job. Replaced a dumb TV and Roku with a smart TV they hooked up to the Roku. Did not install broadcast antenna, did not install wire cover, both of which were with other items to be installed. Refused to correct situation. Hid unused parts behind chair. I will never shop at Best Buy after this.

Incomplete installation with wires hanging out of the wall using an incorrect in-wall accessory. Impossible to connect with an actual person, including the in home advisor, to rectify the problem. Had to order a new installation just to get somebody to come in to fix the issue. Frustrating after spending over $6K in the store

I had the worst installers you can ask for . The level of incompetence was mind blowing. One guy and one girl showed up over 90mins spent with a failed outcome. Please work on training these technicians on thinking outside the box and be versatile with different products. Not everyone buys all their TV accessories from best buy. They need help with different mounts, TV sound bar attachments and so on. These guys were so horrible they gave me back my 50 dollars for the attempted install as total tech member. I had to bring in an outside installer who completed the work in exactly 22 minutes .

It was awful. My time slot was from 12-8 to have someone come and assemble a tv stand for me. I waited and waited. Finally at 7pm I called the geek squad and they couldn’t locate the 3rd party handy man they hired. And they had no idea where he was or if he was even still coming. I was on hold with the geek squad for 40 min just for them to reschedule and said they don’t know what happen or why no one came. Smh. Waste of a day and waste of money.

Good service, on time. Fast and professional. Helpful

I would highly recommend going somewhere else, or even doing the install yourself. Anything is better than the service I got to mount my TV. It took 4 trips and several extra holes in my wall to finally get the TV mounted. Just a bad experience all the way around.

Was mounted a little crooked. There was no measurement or check up to make sure it was straight.

Not great won't do again or recommend. The guys who came to install it couldn't "because there is metal beams in the wall" which there isn't. he told me someone else was gonna have to come out and do it said I wouldn't be charged when I went to reschedule they wanted to charge me 130 on top of the 50 they charged me for the first guy who didn't do it anyways. had a friend come and do it for me with no problem in the same place the original guy was suppose to do it.

Geek squad came out the first tine and told me I needed to move my outlets on my wall up in order to hang the TV. I paid somebody else to move them up and when they came out again they said it was too high!

This experience was HORRIBLE!! Two separate times they contracted out a 3rd party company NOT Geek Squad. First the mount was wrong so they said I had to reschedule which is my fault and I completely understand. The second time the people just didn’t show up! I had to call SIX separate times which they eventually lied to me claiming no appointment was made even though Best Buy confirmed the appointment with me. So I sat at home missing work for NOTHING. They refused to give me a refund when I asked if I could get my money back and just install it myself. Finally a week and a half late Geek Squad came and installed my TV. I would NEVER advise anyone to waste their money on this.

Xollnt fet it installed ir delivery they couldn't deliver

The agents mounted the TV so high that it is unwatchable and we will have to get it re-mounted. My husband mentioned that he thought it looked high and they brushed him off and told him it was fine. It was a huge waste of money and will need to be redone.

I instructed them not to take the old TV and they did not however it has not been removed from my bill I called you have it removed from my bill and they told me I would have to call back it was $25

They mounted my TV but i wanted it to be mounted Higher on Wall... The installers were quick to hurry up out of there and didn't want to explain TV setup. I asked later how to raise TV on the bracket and they said when the other TV installers come to intall the TV that they couldn't because wall mount wasn't picked up by them that the other installers would raise my Main LG OLED i paid 3000. Terrible experience