Customer Ratings & Reviews

They mounted my TV but i wanted it to be mounted Higher on Wall... The installers were quick to hurry up out of there and didn't want to explain TV setup. I asked later how to raise TV on the bracket and they said when the other TV installers come to intall the TV that they couldn't because wall mount wasn't picked up by them that the other installers would raise my Main LG OLED i paid 3000. Terrible experience

I instructed them not to take the old TV and they did not however it has not been removed from my bill I called you have it removed from my bill and they told me I would have to call back it was $25

They mounted the new tv. Good job. They said they would come back and remount the old tv. Hasn’t happened. They said they would come back and remount the sound bar. Hasn’t happened.

Geek squad subcontracted out to horrible provider. Scheduled service 7am-1pm sat. Service agent no showed and did not call until 7pm-rescheduled for next day at 8am and he showed up 30 minutes late. Did a sloppy job mounting 75” tv to wall using an ice pick rather than a stud finder to punch holes in brand new wall. Now I need to spackle. Didn’t even bother unwrapping the power cord from plastic. Not happy and will not be using Best Buy install services ever again.

I paid to have tv delivered and mounted. Tech didn’t have correct mounting screws so was unable to mount. I mounted the tv myself I immediately cancelled Total Tech and requested a refund of $199.99 After several phone calls and being passed from person to person, I was refunded $47.00 Needless to say my last purchase at Best BUY. THEY USE THE TOTAL TECH AS A SAVINGS on installation….buyer beware.

It took 7 appointments to get this right. First appointment the new TV was broken so they couldn't install. The next 2 appointments were no shows. The 4th appointment they delivered the TV but didn't install. There were 2 more no show appointment until a technician finally showed up. He had to move the mount installed by the first technician because it wasn't centered as requested. Then he waited for 3 hours for someone to assist him with the install of the 82" in TV. Overall the process took over a month and I wasted 40 hours waiting for technicians to show up.

They came to my house, mounted a TV to the wall. Put an extra hole in the wall. Left my house wwithout informing anyone of the extra hole in the wall. I was not home at the time, my wife was. Again they did not tell us of the extra hole. I'm pretty upset. When i went to best buy to complain i was told it was a third party who contracted the job and someone would contact me. This never happened

Two men arrived separatly to my house. One drove an older model car, and the other in a beat up, unlabeled van. Neither wore any sort of uniform, or showed any ID. they did not tape the wall to show as example of placement for the tv. They started drilling holes with out measuring. I was not happy with the placement so then they measured and placed it in the middle of the wall. Their hands were also dirty so now my wall has their finger marks all over. They asked me to sign a survey, I wrote they did a good job only because I was intimidated by them to write a bad review. They were not very friendly. Next time I will figure out how to hang the tv another way

No review yet. The product hasnt been delivered yet. Its supposed to be here on 18th

After purchasing a $1,000 TV plus speakers etc it still is not working. There are specialists Geeks who only do this but not that. Then there is another month's wait for an appointment. It's been about 3 months.

The wall power supply was to deep for my interior wall and they would not change the size of the electrical box even though I had one on hand, new in the package. The only option they gave me was to put a hole in the wall in the room behind the TV. Then I was told that the TV would not work with Alexa even though there is a box in setup that says control with Alexa. All in all I am not impressed with the installation of this unit. I would never pay them to do it again.

My TV was installed to low on the wall. Not very happy.

Terrible service. The guy came into my home and told me he couldn't mount my tv because my wall mount wasn't purchased at best buy. I will not be back

The guys that delivered the TV were very nice. However, they can only hook up your TV if you have a very basic HDMI setup. If you do not have this your TV will not be hooked up because this is the only cable Best Buy sends with them (not the installers fault). They were good when it came to leveling and tilting the TV on my wall mount. I would not recommend them for an out of the normal TV cable connection for they do not have the needed accessories to accomplish it. It is because of this I would get a private installer to hook it up that brings whatever it takes to do the hook up.

Hi dear I got my Tv I ordered 75” but The delivery man mounted my room 65 “ Tv I am very confused what’s wrong any way solve it look forward please

The agents decided arbitrarily to stop with the mounting after putting 4 holes in my wall. I needed more patience than they could muster to get all my questions and issues solved. The experience of their visit was immersive and now I am learning more but my basic questions about connecting streaming services were not clearly addressed. I do not know how to do many things yet including accessing HBO

I was charged for 56” or larger install, but tv is 55”. When asked I was told it was “premium” install as cords would be hidden in wall. Installers did not show up on time, could Not hook up LG apps and Soectrum as promised and did not hide any cords. The installers apologized but then left and said they had other install jobs to get to. They told me to call the store to get money back, but store doesn’t accept calls! Furious with Best Buy!

i have had 5 visits now they can't get things right. smart tv sometimes gets no sound, certain shows dont work on netflix but work fine on other tvs in the house. about half the time i have to trouble shoot issues just to watch tv (usually smart tv only). this was one of the worst customer experiences i have ever had. the sales consultant have yet to return my last call where i said i want to return everything and go back to how i used to have it. the installer hasn't returned 5 texts since he called me friday asking me to contact him if i had any issues.

There are a lot of good stores to buy a TV, this isn't one of them. Stay far away from this place. Exorbent upcharges and incompetent geek squad.

I bought this large screen TV for my daughter and son-in law. I also bought the installation - TV mounting etc. to make it easy for them. The delivery team brought the TV but not the mountings and never returned to complete the job which I paid $200 for. VERY DISAPPOINTING!! No followup from Best Buy.