Customer Ratings & Reviews

The agents were helpful and creative in installing my Samsung Frame TV. They were apologetic about the fact that Samsung does not disclose the cords and boxes which are part and parcel to the TV in its marketing; unless special measures are taken, the the cords and boxes must be installed and visible outside of the frame, meaning that the Frame looks like the TV it is, not the artwork it is supposed to resemble. The agents worked around the problem and did the best they could to minimize the appearance of the cord and box in installing the unit.

The two gentlemen from the Geek Sqad mounted my TV, connected the sound bar and set everything up quickly and well. So glad to gave used this service. Worth every penny!

The two installers were knowledgeable, thorough and quick. I would recommend this service. What a breeze!

They arrived to set up and mount my new TV on time as promised, after initially committing to a general time frame. As that time approached, they contacted via phone, text and email to confirm an exact time. It totally pays to be TotalTech member subscriber as that price more than pays for itself if one was to purchase the purchase separately each time when needed.

very professional, knowledgeable ,careful and speedy

Very professional and thorough in setup and cleanliness. Showed me how to operate the Tv and mounting the wall bracket

Geek squad installed the wall mount and connected my 55inch Samsung TV to it perfectly. Service was completed quickly and satisfied with the result.

The install techs took great pride in their work. They moved large, multiple televisions from different rooms, installed wall brackets. The wires and cables were neatly dressed. It was a big job. Assembled a tv console cabinet. They worked quietly and efficiently. Presented very professionally. I highly recommend. Job well done. I’m very pleased.

They did a great job. However Best Buy charged us an extra $129.99 because it was over a fire place. Geek Squad didn't have to do anything extra - they were in and out is an hour and a half as they were able to use our existing mounting. We feel the extra $129.99 was just a money maker for Best Buy.

Geek Squad have been an on-team when I need help with my computer or printer, or TV, they are Johnny on the spot, I do not know what I would do with-out them, Thanks Guys and keep up the good work!!!

This team of installers were excellent. The mount that we purchased was unsuitable for our walls as the mounting holes didn't line up with our 100-year old framing. Solution- the team had one on the truck and the installation went on as planned. Measurements and set up was done with a walk - through the helped us understand the value in the service and the product that we bought

The Geek Squad was amazing. Perfect installation and setup along with easy to understand and helpful instruction. Our purchase experience via phone was outstanding and delivery was made in time to enjoy a new 65 in. screen for the Super Bowl! Kudos to all at Best Buy.

They were on time, quick, and polite. Total tech is worth it.

Superior service and knowledge by the installation team. They installed (mounted) TV and connected soundbar, set everything up ready to go. Great guys.

I purchased the geek squad package for my mother when I purchased her new TV for Mother's Day. Because she is not tech savvy, the Geek Squad helped set up her TV and walked her through the process of understanding her TV and how it works. She can call them anytime she has a problem, and they will come out to assist. I'm definitely glad I purchased this service!!!

Chris Lunsford's team was outstanding. The installation was handled expertly, knowledge centered and more positives than space allows. Their support, followthrough, profficiency, and experience was evident in each stage of the process. I will recommend their service always.

The two guys that installed my 85 in. Television were great. They were careful, professional, knowlegable about the products and did a great job. They installed the wall hanger, the wires in the wall, the tv, the sound bar, and the setup.

They were on time and very efficient. Carefull with all things. Very knowledgeable and quick with installation.

The agents did a great job of mounting the TV - Very professional and highly recommend their service

The agents did a great job. They were very professional and walked me through everything. Great job in suggestions and clean up.