Customer Ratings & Reviews

There are a lot of good stores to buy a TV, this isn't one of them. Stay far away from this place. Exorbent upcharges and incompetent geek squad.

Installers did not set up my remote controls so that the same remote controls the volume and the channels on the cable service. Also did not add my security cameras to the wifi system. I intentionally purchased the upgraded service so that all devices could e serviced by the Geek Squad. On top of that, when I sent an email to Best Bu requesting that someone contact me about this, I received no response. I wasted $200.

I was sold on I could get the wires his and even purchased the products for it. When they arrived I was told it was a different price and the technician couldn’t do it even I paid extra on site.

So far, the installation has not been done. GS has postponed the project 3 times. The most recent occurred while I was home (taking time from work) waiting for the installer to arrive.

Agent was not able to mount out tv bracket. We live in a house that is 30 years old and the agent want able to determine how to hang tv. My husband and i hung it a few days later.

Primary installer was curt and dismissive. TV mount looked level according to installer however once Tv was up, it's noticeably not level, nor centered on the wall as asked by homeowner. In addition the mounts purchased ahead of time did not come with installers which forced homeowner to spend $180 on a mount they just happened to have in their truck in order to have install completed that day or be forced to wait a couple of weeks to reschedule. Disappointing experience as a whole for which I will never use BestBuy again for their quote on tech install services.

I was charged three times for the services and only received 1 credit. There was a system failure on Best Buy's end so they ran my bank card twice and rejected it. Then they ran my Paypal and it went through. 2 days later both charges that were ran went through my bank account. Took two weeks to get someone to get back with me. Finally got one charged reversed but they still have not reversed the other charge. I spend a lot of money at this store. I think i will have to check out another store for my next large purchase

No, did not installed the tilt advance tv wall mount. In two occasions they did not show up. I want to cancel my membership and my money back.

On the day of my mounting appointment, I was informed that they were going to arrive that day. No one showed up and my appointment was canceled without me even knowing. I went to the store to get some answers and I was directed to the Area manager in which he directed them to come 3 days later. My trip had to be rescheduled because of the change and there was absolutely NO COMPENSATION for the mess up on their end

They did a fair job. I had to hire an outside contractor to finish the job correctly. I asked a person in the store about having geek squad do the additional work and was told I would be charged for it. What is the use of being a member of geek squad? It seems that the way geek squad works changed just after I joined. I joined to extend my warranty and am now sorry that I did.

Worst install an experience ever if I can give it less than one Star I would The “professional installer” was not professional at all showed up with zero tools or equipment to do the job I had to borrow mine and halfway through the job did not know what to do next so I had to coach him through the install myself after all it was done I had to clean up the mess and finish the job I reached out to Customer Service somebody was supposed to reach out to me but never did will not do business with Best Buy again

I love the TV and the mounting is awesome but it keeps turning off by itself whenever I’m watching TV. Very frustrating. Can you please send someone back out?

Appointment was scheduled for 11/24 between 13 and 8. Morning of 24th go email saying arrival would be 1:30 to 5:30. 3:46 said 4:00. 5:30 no had showed and called Geek Squad. Nice person on phone and she eventually came back saying the appoinment had been canceled. She put me on hold to find out more info and after 5 min or so i was disconnected. Shortly after received email that appointment was canceled with no explanation and told to reschedule. Poor business practice. First problem 8n years with Geek Squad.

The guys that came to mount my tv to the wall did not mount it right, there is 4 bolts to mount the tv to the stud, they only use 2 bolts to mount to the stud, the other 2 bolts were just in the drywall not to the stud, very poor job, will not use them again!!!!!

Instead of actual Geek Squad people showing up, a couple of guys showed up from Texas Homepros. They delivered the TV, but since the electrical outlet was not in the best place they left. After much difficulty contacting them, I just installed the thing by myself and hired an electrician to install an outlet for the wall mount. Sorry Best Buy. Recommendation: use Geek Squad.

When you are going to have Best Buy install and mount your TV, bevsure the Geek Squad is coning out to do it and not a 3rd party. It took over 5 WEEKS to get our TV installed and mounted!! The 3rd party installers Best Buy sent out could not figure out how to mount the TV and its One Connect box on the wall. Then the next 3rd party was TOO SHORT to be able to do the job!! It took a 2 weeks to get a member of the Geek Squad to come out to get the job done and get our TV working. Very frustrating.

there is a delay in the video from the audio when watching cable and I called immediately after they installed it. I could not get any help, so made the drive 30 minutes to the store, got an appointment made, only to have Best Buy cancel it and tell me to call to reschedule, which I called 4 times and kept getting disconnected. Horrible service!!

The subcontracted crew refused to do a ceiling mount, telling me that the bracket that I’d purchased was the wrong kind. They were lazy and didn’t want to go through the efforts of doing it the right way. Never, ever, will I hire Best Buy to do any mounts ever again. If I could give them zero stars I would.

The install was extremely disappointing. One month later, the TV mount literally came out of the wall. My daughter thankfully was able to catch the mount and TV so nothing was damaged. I called Geek Squad and the person claimed that we would have to pay for a new installation until I questioned if the Geek Squad would not stand by their work when it happened 1 month after install. The person apologized. And the new install appt was made at no charge. We'll see if this installation works out. I do say we are more nervous about the quality of the work done by this group and hope this was just a one time bad experience.

We paid $250.00 for geek squad installation however no geek squad member ever came only some delivery persons who were not qualified to install the TV. Weeks later after many calls we are returning the TV!!!!