Customer Ratings & Reviews

This is tough to answer. As far as the ability of the technicians, it was a 5. The problem was a box that came with the TV. To mount it the way the book said it would have stuck out from the wall about 6 inches. They used to wire ties to secure it. They said they would look for a better solution and call. To date no call.

Had to cancel due to continual delays in service. They didn’t show up! Terrible!

The agents mounted my tv but were sweaty, not covering their face with masks and NOT staying 6ft away from me. They also had the nerve to sit on my clean furniture. It’s COVID people!!!! Be safe.

Hit and run. Explained nothing. Paid 259.00 and they didn't even have to mount the tv. Assured by the salesman the Greek Squad would go over some operating instructions. They didn't. Paid all that for delivery. Had to ask for help in moving the tv console back in place. Never again.

Appointment was made and no one showed up twice! Took nearly a month for our purchase to be installed. Once Geek Squad finally showed up the install team was excellent.

Told them in store I wanted TV hung, soundbar mounted and wiring done in wall to get routers etc off fireplace mantel. "No problem". I was given a 4 hour window, 8-12. They FINALLY show up at 3:30 and then told me they couldn't mount the soundbar OR do the wiring to move stuff off mantel. After waiting 7.5 hours I was not happy and told them to leave. I was able to get a refund (after telling story to 5 different people). I will NOT use Greed Squad again.

Wrong address took two weeks to reschedule. Next time doing my own wall mounts it’s so easy.

I paid for a TV installation and remote control set up. The team came out and mounted my TV but, they said we do not program your remote control. I advised I paid for you to do this according to my work order. They said no, you did not. I was told I could read the directions and do it myself. After they left, I called and verified that I did in fact pay for them to program my remote. There seems to be a disconnect between your sales staff and the Geek Squad. The Geek Squad is not receiving all the information or they just don't care.

No good at all suck people And disrespectful to they customers don’t let them come to u house, I don’t appreciate it at All

I made an appt in the store, two weeks in the future. The appt was confirmed and able to see on my Best Buy app. The night before we were told the appt was cancelled. Beware and stay in top

We are constantly getting audio sync issues with Sonos Arc. We already replaced TV and got a new one still getting same problem. And also if we connect with any setup box. TV can't recognize the port and even if we turn it off it will automatically turn on. Getting frustrated with this. It's not worth buying Samsung tv

Geek Squad didn't meet my expectations ! Best Buy sold me this service and promised the squad would set up the new tv and show me how to use all the features. This was not the case. They gave me very little help setting up the tv. They rushed through the small amount of instruction offered and seemed to only care about getting to the next job.

the agents came in together...3 people they didnt have everything they needed i told them how and where i wanted tv mounted i had mount and power supply and 1 rep told me it was the wrong one and that i had to buy $150 one when i have 3 other tvs mounted with the same one then after cutting small holes in wall told me the one i had was fine they took over 3 hrs to mount a 42 in tv where as the other reps who came in twos took less to mount my 82, 75, 60!!!! unexceptable. they wasted their time and mine then the power kit is now coming out the wall. i did a review for rep and nobody has contacted me

GEEK SQUAD DID NOT INSTALL THE STUFF LIKE THEY SAID THEY WOULD THEY GOT A Third party installed my when I made order to have work done wanted GEEK SQUAD TO DO THE WORK I COULD OF DONE IT MY SELF BUT I HAD SERVICE PLAN WITH GEEK SQUAD THE YAMAHA SOUND BAR 5600 HAD TO HELP WITH INSTALL 43 inch sony but could not install the wire behind wall after mounting tv found that the studs didn't go up and down just one in the middle of wall count run wires have to fix holes in wall now two holes 4inches round top of TV and bottom beside receptial

They Suppose To Deliver & Install A 120" ALR Screen & I'm Just Finding Out It Is A 100" ALR Screen With I Brought My 100"TV! I Am Disappointed About That, I Thought They Delivered A 120" ALR Screen!

Rude. Had no idea what they were doing. Has cost me an additional 700.00 for electricians to fix their mess. Didn't even try to hook up sound bar. Extorted me on the spot to take old TV off the wall even though I had paid for them to move to another area. Horrible experience. Will never shop at Best Buy again or recommend to anybody.

Third party came and mounted my TV. Not sure why pay the $250 when all they did was connect power on and done. No setup of TV settings or anything, wish I knew of this and would have never paid for this service as it is a joke. Wish geek squad would be the ones to take care of this service instead of third parties. Also purchase a soundbar and was to get that mounted but turned out to be extra for that service. Best buy sale reps should notify you of this and failed to do so.

They did not do this service. When they showed up they said they didn't have the right tools and they were only scheduled for taking a tv that was already down. They didn't put the new one up either. They said that wasn't on their order and I would have to set it back up. The company wouldn't give my payment for this service backk. I di eventually get the $19 for the screws.

The man who was going to install my TV wall mount that I purchased from Best Buy told me he couldn't mount on my wall because my wall wouldn't support the TV wall mount. Twenty minutes later a man came to my home took a picture of the TV Wall mount box and left. I have not been reimbursed $267.49, I have not heard from Best Buy telling me they received the TV wall mount. So need to know if it was received and when I will get my money back.

Installation team of two drilled 4 unnecessary holes in drywall, mounted tv way too high, and drilled into my alarm system behind wall even though they had complete access to the room on the back side of wall. They set my alarm off but didn’t own their mistake. I had to pay for the alarm company to come out and fix the alarm. Needless to say, those were all my concerns in the first place. I could have saved a lot of money and made the same mistakes they did. Do the job yourself or hire someone else.