Customer Ratings & Reviews

The Geek Squad installed the wrong mount (not the more expensive I had paid for). He plugged in the Blue Ray player but didn"t bother to attach it to the TV even though I had paid for the Premium TV Mounting and Setup which cost $199.99. I am still waiting for Best Buy to provide that service or refund the money to me. Wish me luck, no one at Best Buy seems willing to help me get the service I have already paid for in early June. Instead they switch me on the phone to someone else and I end up spending for 45 min, 35 min., 40 min. before giving up and hanging up.

Did a virtual consultation over the phone and the Best Buy consultant neglected to tell me I would need a new receiver compatible with the new 4K tv and blu-ray. Also, he didn’t tell me that there is another charge for running the hdmi cable in the wall from receiver to tv. Also, cables he recommended were too short. Basically, the virtual consultation was worthless. I initially decided that having Best Buy install my new gear would be right thing to do , but I have very disappointed in the quality of service to date. The consultant would not return my calls, as well.

I made an appt in the store, two weeks in the future. The appt was confirmed and able to see on my Best Buy app. The night before we were told the appt was cancelled. Beware and stay in top

The geek squad installed everything and got it going. The mounting bracket may not be strong enough for the TV I think they will have to come back and fix something, The TV is not level and does not stay in one spot.

Change your music to gloomy halloween sounds to match the absolute horror of doing business with ordering by phone not once but twice! Sorry I don’t feel comfortable going into a store during pandemics as an older customer, so on 2 separate purchases. I paid and Twice...geek squad showed up with no TV and No Mount! Shame on me! My phone showed the order, their phone showed nothing. Outsourcing high ticket items is a really poor idea.

They Suppose To Deliver & Install A 120" ALR Screen & I'm Just Finding Out It Is A 100" ALR Screen With I Brought My 100"TV! I Am Disappointed About That, I Thought They Delivered A 120" ALR Screen!

The technician came out told us the TV was not replaceable then told us to take the TV ourselves back to the retail store for a replacement

In general the service was provided by 3rd party, they installed but didn't set up my system right, had to recall Geek Squad to come back out to get my tv to function. Shouldn't have to get call twice for a system set up.

The person who did the site inspection agreed to all my requirements and provided me with a proposal to install both the TVs. However, when the actual installers showed at my house they provided a different version of the installation process that was never part of the proposal nor did I approve of it. I had to eventually cancel the order. A waste of my time and efforts.

I expected better service when paying to have a TV installed as well as my best thermostat and ring doorbell. All the cords from my tv were left hanging down the wall instead of being hidden behind the TV. And the two people who showed up early in the morning should have taken a shower. Smelled like they had not showered in over a week. I was surprised by this service that was assigned to a contractor. I usually get better service from Best Buy. I also had to make adjustments to both my Nest thermostat and my ring doorbell after they left. Those also did not work properly.

The agent was great except that he connected the Flex (which screwed up everything once he was gone). I could not get help so i had to figure out how to disconnect it myself and disable it in the settings

Geek Squad did not hook up my DVR correctly. When I made my Geek Squad appointment I specifically asked for my DVR to be set up with the new TV. The sales agent at the store said I would need a RCA to HDMI converter and so I purchased it. But the Geek Squad agent said I did not need it and that I should return it after he attempted to install the converter. Now the DVR will not record on a blank DVD like it used to. The Geek Squad agent said to me we only set up TVs although I specifically asked for a DVR connection when I made the geek squad appointment.

I paid $250 and i had to help carry the tv to be put on the wall

The service was not what I expected. The men, although, very courteous, did not do a good job. Left all the wires hanging out and it looked extremely messy. I had to call another services to fix the issue costing me more money. Not very happy with the services.

Delivery was fine, you did not connect tv. Third party hung tv on wall, but didn’t understand equipment for tv hook up. Basically not done. Basically found it hard to communicate with staff at Best Buy. I have a membership should receive credit. Bought 2 television one in my fall of 2020 and 1 from in fla. so2 TVs plus equipment bought. You are a bad taste in my mouth. You don’t get COVID from talking on the phone.

I didn't get the service that I paid for. The techs didn't have to drill any holes. the wall mounts was already on the wall. (Didn't hook up my console and Television to my speakers.

The geek squad do not explain everything to you they charge me an extra hundred dollars because they had to use a different bit to hang the TV on a cement wall they have a lot of hidden charges beware .

The agents did well with the mount but the scheduling was a nightmare. Worse customer service experience ever

The technician left software in my tray that was not needed and and message stating that Google Chrome will not work.

The installation was a horrible experience. The installers seemed to have little to no prior knowledge of what the job entailed despite having a consultant come to the house to inspect the job. The sound bar was hanging by a thread and the some screws were missing and even hanging out. One of the Tvs were crooked and my wall now has several holes in it. I was very dissapointed by the professionalism displayed here.