Customer Ratings & Reviews

Delivery was fine, you did not connect tv. Third party hung tv on wall, but didn’t understand equipment for tv hook up. Basically not done. Basically found it hard to communicate with staff at Best Buy. I have a membership should receive credit. Bought 2 television one in my fall of 2020 and 1 from in fla. so2 TVs plus equipment bought. You are a bad taste in my mouth. You don’t get COVID from talking on the phone.

The installation was a horrible experience. The installers seemed to have little to no prior knowledge of what the job entailed despite having a consultant come to the house to inspect the job. The sound bar was hanging by a thread and the some screws were missing and even hanging out. One of the Tvs were crooked and my wall now has several holes in it. I was very dissapointed by the professionalism displayed here.

The geek squad do not explain everything to you they charge me an extra hundred dollars because they had to use a different bit to hang the TV on a cement wall they have a lot of hidden charges beware .

I didn't get the service that I paid for. The techs didn't have to drill any holes. the wall mounts was already on the wall. (Didn't hook up my console and Television to my speakers.

Terrible! Customer service worst I ever dealt with! Horrendous!!! Getting 3rd tv tomorrow. First two did not work after 4 hours!! Was lied to by customer service. Every contact you make pushes you to customer service who only follow what’s in front of them. Supervisor always unavailable!.

They never came to mount my television and I am in an endless loop of re-scheduling. They confirmed they would come but never showed up. They charged me upfront for a service at a premium price and DIDN'T deliver the television mount and no one has been able to help me. If I cancel I have to wait for a refund to order from somewhere else. Dealt with 7 people already and have been on hold for hours.

The contractors that mounted my brand new 86” TV on a my brand new home left all of their mess, dry walls shavings from the drilling, the tv was mounted crooked and my new walls were scuffed and paint chipped. To top it off the tv was not even plugged in nor anything properly installed on the tv sound bar etc. I don’t get how a tv would be mounted and not at the very least plugged in and the work area cleaned especially on a brand new home

I didn’t get what I ordered or wanted. The installers acted like I didn’t pay to hide the wires. They refused because I have shiplap installed over drywall.

They just dropped off the tv and sound bar after i told them where i wanted it ..my mother in law was there i was at work they called me and said i personally had to be there for them to mount the tv...i had the area cleaned and everything out of the way it was obvious they didn't want to do the job!

The agent started to mount my TV and after putting the support on the wall realized it was to small. He only had the more expensive one on truck and I would not accept that. Tried to workout a return and that could not be accomplished. Went into store and picked up new mount and tried to reschedule and that could not be done until agent release job which when I spoke with him he had done. Finally called Geek 1 800 and was told I would need to book it again even though I had a text saying it was rescheduled. Service on this deal sucked so I canceled the deal and returned the mount.

I’m disappointed that Best Buy refuses to discuss the installation process ahead of the day of installation. That would help me better prepare and understand the requirements of installing a full motion mount with a Samsung Frame TV.

I have been trying to get a cracked TV screens replaced for 6 weeks. The installer left my wall behind the TV looking like Swiss Cheese. I have been a total tech member for years and have always been pleased with services in the past. This last issue and taking several weeks with no resolution is starting to make me question the value of the program.

The Geek squad did not set up my Frame TV as they were not comfortable with the electronics This is a shame due to lack of days available to schedule

The agent was nice and hung my tv and connected all wires. However he was supposed to hide the wires and he did not do so.

Do not have Best Buy install your tv. Best Buy hires outside contractors to do the work. The first scheduled appointment, I waited all day, only for them to call me and say they cannot come because they did not have the correct parts I ordered. At the next scheduled appointment they came too late, causing me to miss a meeting. When I called customer service to fix the problem, they were awful. A 25 dollar gift card... which I did not want. Mind you, I spent several hundred dollars to have them mount the tv.

Install guys were great but be careful if you end up purchasing something off the truck and need to return it or get a price match. It took 15 phone calls and 2 trips to the store before I finally got my issue solved.

Came to my house to mount a 43" TV. After drilling 4 holes told me they couldn't find the studs and I should buy a different kind of mount and left. It took me1 minute to find the studs and now trying to get a refund and wondering about the new holes in my wall.

The technician came to our home and smelt like weed, wasn’t a professional, made a mess of our wood floor and it’s still crooked. We reached out to Best Buy management and never got back to us. We will never go to a Best Buy, never use there services and have told thousands of our business contacts to do the same. I always had great experiences with Best Buy and Geek Squad services so my family is appalled.

The agents did not mount my TV. I was promised the Geek Squad and was sent a 3rd party guy who failed. After complaining about the lack of service. Best Buy sends the same guy that originally failed to mount my TV. Ultimately I had to hire my own guy to do it.

Poor service. In July asked to install a TV on the wall. Geek squad people came - however, could not mount the tv which came broken from Amazon- Tv was returned, new was ordered but two hurricanes delayed the process- Geek squad said somebody will come- no follow up- Lake Charles Store- our service based closed for months. Tv was returned again. Now I want to buy from Best Buy- but not to be shipped but brought to me and install- but now the website says- Order completed on Nov 20, 2020- without showing up and doing nothing!!!!!!