Customer Ratings & Reviews

This was the worst experience after this job I will never use geek squab again!! Probably will be closing my Best Buy credit also !!!

We had the employee mount our new tv and mount our old tv in a different room. Both were crooked, one much more crooked than the other. After he left, We noticed the problem and contacted the employee. He tried to charge me $100 extra for him to come back out to fix the issue. We had to remount both TVs ourselves to make sure they were level. What exactly did I pay for?

Zero stars. Coordination between the 'site survey' and installer and me was completely botched. After considerable misery trying to manage the process, I ended up installing my TVs myself and probably did a better job. It cost me a full day waiting on Geek Squad contractor incompetence, and another to do the install. The price WAS refunded, but overall I figure Best Buy still owes me. I'd never have them do any service again.

took a month to get it mounted to no fault of the techs but everthing to do with the crappy policies of bestbuy the company is moraly bankrupt and so finatually curropt they actually do there best to make sure the costomer exp is as bad as it can possibly be.

The agent left a hole in my wall, failed at securing the cables properly from a wire management perspective, and used a wood screw into drywall to secure a monster power supply instead of a drywall anchor/screw, and as such, the power supply fell off (hence the hole in my wall) as the screw came right back out of the wall … very disappointing experience … called 888 Best Buy to complain and file a claim … was told that someone from the district office would call me back … that was a month ago, still no response …

The installation was sub contracted. They were friendly but they charged me an additional $20 for “special bolts” and drill bit for the installation on my stone fireplace. I already paid $150 for the special installation through Best Buy and find it disappointing I had to pay an additional fee. This should be pointed out with the home care specialist who drafted everything. Or I could have been ripped off but more than likely will not go through this service again .

Worst experience I’ve had with geek squad. Broken tv mount was installed. Now I’ve waited two almost three weeks to get a new one and I have to pay again and wait for a refund to be issued once the broken mount is returned to the store by geek squad technician.

Agent was very personable. However he dropped the tv from the wall mount by accident. Consequently damage was done to walls & hardwood flooring.

I was under the impression tv was mounted on wall and wires hidden in wall. Geek squad member stated it was not included and refused to hide wires in wall. Description needs to let customer know the other accessories needed such as in wall rated cables and power plugs.

geek squad connected my tv but was inpatient with instructing on how to use the TV remote and was unable to show me how to transfer the app on my phone to the Tv

The mounting does not appear to be secure and should be secured with straps or cables. I am concerned that the TV will fall off the wall if there is a sudden jolt

Hi, I went ahead and paid the extra amount for geeksquad to run the cables behind the TV and so nothing is showing. The geeksqaud representative said they don't do that, so I was fine with blowing the extra money to pay for "premium". They ended up setting up the TV and mounting it, but it turns out they mounted it crooked. I used a leveler and it was off considerably. I ended up hiring a carpenter to repair the holes and redrill and remount the TV. How can I get my money back that went to geeksquad?

The Tv is up but not happy with the quality of the service , they didn't make the extra mile to make a customer happy.

Agent was by himself which was a huge problem. I assured him in every step. My Sonos system was never set up and I had to handle my Bowers and Wilkins soundbar. Great guy but terrible support from Best Buy and still need Sonos set up since I paid for this service.

The installer raised a previously installed TV 3 inches as we purchased a desktop computer from you and it was blocking our view. In doing so, the cord to the TV would not reach the floor and was suspended in the air in a surge protector. The surge protector with the cord was not secured to the wall. He use a he pressure of the desk to keep it in place and left.

very bad work done. They person showed that they were in hurry. I had to remind them to put screws at several places and they were telling me that they are forgetting them. They damaged my dry walls and put some puddy in that after my request. very disappointing experience. I just realized that they just put two screws in TV mount for 75 inch TV (one up and one down). it should be two up and two down.

Geek Agents at store was not effective in communicating honest difference between geek squad membership and not being a member. The sell potential customers geek squad membership under disguise that you will be saving , When you need them send the geek squad to your home to do the dirty work of telling you about all the hidden extra fees that you must pay. This is after you have already paid for a yr membership and other fees associated with the job. I would advice anyone to please do the math and read all the fine print when dealing with the geeks.

Geek Squad set up my appointment for 7.00 am to 11.00 am, I called to track the status after 11.00 because they didn't show up on time and they just told me they're behind. Customer service is really poor, they don't communicate unless you reach out and their answers are not accurate. They play with people's time.

I don't know - I am 6 weeks and 4 in home visits in so far, and the job still isn't complete due to missing or damaged items. Nice tech guys, not their fault. So far I have wasted 18-20 hours of missed work waiting around for service calls, and have at least one more to go (assuming it gets corrected that time).

There is no longer a geek squad as we knew it. All the wonderful geek squad techs of the past are now gone, apparently fired. Bestbuy now sends an inexperienced independent guy to do the work at top dollar. My technician was the worst ever and left a house full of gross amateur mistakes and eyesores that now need costly additional fixing. Avoid the new “geek squad” as in truth it no longer exists.