Customer Ratings & Reviews

The tech guys didn't appear knowledgeable with installing to hide the wires! Damaged the wall in brand new house that will cost $1,000 by official contractor to fix. I appreciate them filing the incident report but very disappointed in the actual installation.

Installation of a new tv has been a nightmare and still not complete! In fact, not even started though the tv was purchased two weeks ago. Very disappointed.

I was told by the salesman that the old TV would be hauled away by the geek squad when they installed the new TV. When they got there they told me it would cost another $60. It’s a good way to lose a customer by lying to them.

Would give them zero if I could. Would have loved to be able to rate them. Waited for them on my first appointment and it was cancelled without my knowledge. Called to find out about the delay and found out appointment had been cancelled. Made a second appointment and was cancelled again, made a third let’s see if someone has the decency to come and complete the installation and provide the service I paid for.

Guys did a great job quick and thorough but don’t rely on them to do security cameras. Same group was not capable of doing a job that should be done

Worst experience ever. Tried about 6 times to get this installation completed. Everytime I scheduled they gave me an 8 hour window and said they would call me with a 2 hour window the day before. They would never call, and then I would call to check up, and they would tell me the appointment had been cancelled but could never give me a reason why. I finally cancelled the order, cancelled my total teck membership, and went somewhere else

One tech showed up who was a third party contractor, not a Geek Squad crew like i have had in the past.....3 previous installs in the last 2 months....all Geek Squad Crews!!! This was horrible...I had to help hang the TV and the Tech could not figure out how to install my sound bar...... Trying now to re-schedule another service.... I have been on the phone for ONE HOUR!!!!!! Service people are NICE....but waiting on the phone.....come on!!!!! Get it right.......

They did a good job on the installation. Then handed me the remote to setup tv. My understanding was they would set it up and make sure everything was connected and working properly.

Best Buy’s third party for installation is complete garbage. If you want a TV mounted without any problems request that Geek Squad comes and does the install. After this last experience I may never buy and have a TV installed again from Best Buy.

Me as a Customer your service was very very bad I hope I would never come to this store in my life 'The supervisor are no professional the employee are not trained 'and service is real bad.

The installer was incompetent. They use a third-party service used to drill bit so long that it went through from the room they were installing the TV into the room on the other side damaging. The wall said I was going to get someone to call me back to take care of the problem 20 calls later no response incompetent

I decided that the location I had originally thought was the best location, was much better than the location I was convinced would be more appropriate. The installation was before Christmas so the Geek Squad had recruited a pair of folks who were not their regulars for installation of a "Motion Mount" for an LG 55" 4K. The second time was the charm. Except we're left with the holes, patching and painting in a brand new wall! Consider safety concerns in traffic areas versus just esthetics.

They didn't mount the TV to the wall at all. Did not respect the 4 hours time window they gave for arrival. Bad experience overall.

I would give zero stars if i could. Literally they never showed up two times. The first time they no call no showed, and i had canceled all of my hearings to make sure I was available. This cost me significant amounts of money. I rescheduled it and they no call no showed again. The TV is still not installed.

Was not mounted correctly did not leave instructions so we could adjust to correct mounting.

Bought TV, Sonos soundbar on Nov 22, and had appointment for December 9th for installation. December 8th, I get two calls. One said short staffed and can't install. The other call said the TV was out of stock and they could not install until Dec 20. I am away at that time for Christmas. Now my install hopefully is Jan 2. I spent over $4000 and I am total tech member. Very poor service.

The installation crew did not show up for the appointment. They did not contact us and the Call Center rep that I talked to was unable to contact them after repeated attempts. We had received emails and phone calls from Best Buy ahead of time to confirm the appointment. I scheduled a second appointment for Friday of the following week. UNACCEPTABLE! I expect to be first priority on Monday after the no-show. This was a big inconvenience for me and my wife!

They charge a lot for a grumpy installer that didn’t clean up after themselves. I’ll do it myself next time.

Guys recommended me take the TV back.It was a 85 inch TCL said it wouldn't fit on wall.Told me I needed a smaller TV..I call another installer and he put it up with no problem.

Terrible. One guy came out to install a 75 inch tv. I had to help obviously with the hanging on the mount. He left with the tv incredibly wobbly, insecure, and with screws unscrewed in the back. Very dangerous for my toddler that’s around. Called support and they won’t send someone to fix it for a week. Unacceptable.