Customer Ratings & Reviews

Terrible. One guy came out to install a 75 inch tv. I had to help obviously with the hanging on the mount. He left with the tv incredibly wobbly, insecure, and with screws unscrewed in the back. Very dangerous for my toddler that’s around. Called support and they won’t send someone to fix it for a week. Unacceptable.

I was told that premium service included concealing the cords, which requires an additional piece of equipment however the installer told me that he doesn’t work for Beat Buy and he doesn’t do that. I was then contacted by a customer service rep and he said someone would come out and conceal the cords… made an appointment and the person never showed up. Make it right Best Buy.

So, nothing to review, and probably won't be for some time. I may just do this installation myself!

The agent who mounted the TV did an excellent job. However, I was given a window of when he would arrive of 7am to 1pm - 6 hours. Absurd. Not only did I get up at 6:30am on a Saturday to wait, they never showed up. I had to call and they had to call the tech. I was never informed and they did not come until 1:45. A 6 hour window is ridiculous and non-communication is unprofessional. Never use the Geek Squad again.

I wasn't there when the work was done but I'm sure the installers were nice and professional. This isn't a dig on them. My issue is with the service in general... we have different ideas of what install means and maybe I didn't read the fine print.. who knows. Wires left dangling and a few lag bolts for 200 dollars. kind of like putting in a washing machine without leveling it.

He mounted the TV, but said she brought the wrong parts for routing the power cable. Said he would return next day. Then the next day, and so on. So I'm pretty annoyed by that.

Third-party Agent (Not GeekSquad) came to install the TV and was surely not expert enough. The service was not satisfactory per my expectation.

Guys recommended me take the TV back.It was a 85 inch TCL said it wouldn't fit on wall.Told me I needed a smaller TV..I call another installer and he put it up with no problem.

Tv close to mounting square and in place. Didn’t seem very professional

Agents mounted my TV off-center, tilted *upward* and connected the cable box but did not sync it with the tv remote.

The TV we had before we had a CD player hooked to it, now we don't have one because he didn't hook it up.

Imagine a bad experience- this was it, start to finish. They did not show the entire day, and kept insisting they were in route. The customer service was non-existent because Best Buy subcontracts the work, so there is noone to speak to. They finally showed at 9:00PM a week later, hung the TV sideways with the cords hanging out of the wall. I will not repeat this experience with the “Geek Squad”.

Purchased on April 28th and still haven’t received this. Hopefully the tv will be delivered and set up on May 29th?

The agent came to our home. Although he installed it, he didn’t want to be sure everything was working.

Order was cancelled due to tv box being wet with no replacement product.

they failed to deliver 2x and punked me totally. best buy is a horrible company

After 4 tries, removal finally complete. Removal company was great scheduling removal was a hassle. Four visits for removal of one 55 inch TV.

SERVICE WAS CANCELED. REQUEST KEPT BEING RESCHEDULED FOR NO REASON. WORST SERVICE EVER.

The TV is mounted but wasn't connect, said I need to contact Comcast. It was the end over a long day, moving back to our remodel house and didn't have the time to question the issue as I should have..

Total fiasco..... Technicians were here for at least 3 hours and did not know how to install the bracket mount. We had to get our neighbors to come and help and the TV is actually crooked when pushed back directly against the wall