Customer Ratings & Reviews

After 4 tries, removal finally complete. Removal company was great scheduling removal was a hassle. Four visits for removal of one 55 inch TV.

The TV is mounted but wasn't connect, said I need to contact Comcast. It was the end over a long day, moving back to our remodel house and didn't have the time to question the issue as I should have..

Agent removed mount and sound bar and suggested that I have a friend come to assist me in how to use my tv

Geek guy not very friendly and were in a hurry to get the job done...although he did a good job on the install..

The am not confident the agents mounted the 75 inch television into a stud. If the tv falls I will be suing Best Buy. I do not trust that installers.

The technician was very pleasant but after he left, my sound bar was not syncing with my tv. There was a significant delay in the audio.

Nice Team but the mounting installed is not leveled properly, and the strench is not holding up the TV as it supposes to do.

Poor install that left hole in wall plus cables showing and cable router not hidden line I requested

The agent installed the TV okay, but seemed to be in a rush. He entered the neighbor's apartment accidentally and the neighbor was offended.

I was under the impression that they was going to run my wires thru the wall but I was disappointed. I went to the store to buy my TVs because I already had my own installer on standby. Somehow I let them convince me to join a club for $200 and that would make installation of the TVs $50 each at my home. I ended up doing that but was upset when the technician said that was not what they do. I could’ve hung them on the wall by myself. I ended up still having to call out the installer that I was going to originally use just to complete the job.

terrible service, seems like they have no idea what they where doing. maid extra holes on my new tiles on the fireplace. couldn't even put the braket in the middle of the fireplace. had to take a sick day from work and supervise the whole process. worst they were trying to convince me that the Tv look good and best can be done, i paid $600 for this and didnt expect nothing less then perfect. also wear shoe protectors in the costumer house, dont be on your phone, and dont tell me you are in rush

I was sold the installation of an electrical outlet, which was never made. Upon complaining, I learned that the service sold was incorrect and I had to pay more for a solution that would not meet the requirements I explained to the salesman. I expected more from this service. Not worth it.

No one came ! I waited and nothing! Waiting to hear back

TV unstable banging on the wall I've had the teck out 3 times stated thats how it suposed to be but it previously hung on a different wall installed by geek squad and it was rock solid I've asked to speak to a supervisor I've called 5 times was told they would fill out a execute order and supervisor would call within 4 business hours but never does don't use them terrible work and customer service

The worst part of this is not including the actual wall-mount for the TV. This needs to be made much clearer when purchasing. This seems very shady. Had they specified that up-front, I would not be leaving this horrible review. The service people simply left my (delivered broken) TV in the middle of my floor. They would not help me set it up on the stand either. Best Buy sucks!

I wanted my TV mounted on the mount I chose for its features of tilting and turning.

They only sent one man and he complained the whole time and the charged me an extra $100 for it being above the fireplace which was not in his way,

Problem with the hdmi 1&3 on new tv. The tv needs to be replaced

Cancelled twice with no notification. Caused me to miss work and planned events. Absolutely abysmal... and I now know more expensive than other services (that actually turned up & notified of any changes!)

The second Sumsung TV that was installed is exhibiting the same issues as the first one that was purchased. The TV first looses the picture and then the sound. It then goes black screen for a period of time before restarting in a different mode. Apparently this is an issue with this Samsung model. What is my next step to have it replaced with a model that does not have these issues???