Customer Ratings & Reviews

I keep booking my installation, but the next day, it asks again for me to book my TV installation. I've wasted two days sitting around all for an installer who does not show up. Would not recommend Best Buy TV install.

Alreadyanswwred and gave a bad review not to mention job not complete Not rejoining total tech. It is a water of money

The Geek Squad installed faulty sound system with TV install, left without checking it, and I had to disconnect and take it back myself. This I paid $250 for???

We were originally scheduled for the installation 8 days after our purchase, which was bad enough of a wait. Then, the afternoon before they were supposed to be here to install, they called and put us off 18 MORE DAYS! They said that the installer was sick. So we were evidently moved to the very back of the line. We called and cancelled the Totaltech membership. Never again will we deal with Best Buy.

I give ZERO stars. Despite multiple texts messages and a narrowing of the appointment window, no one ever showed up or even called me to apologize. Best Buy stole my money and never delivered on what I paid for. It’s theft and it’s disgusting

Although the technicians came in and successfully mounted the TV, they placed it higher on the wall than we wanted (or directed). When asked about changing or adjusting it slightly to meet our needs, the technician responded rudely and his message was basically "there's nothing we can do, deal with it". He wasn't willing to work with us at all or help us. We like the TV itself, but I definitely wouldn't recommend the mounting service at all based on this experience.

Don't waste your money on this service. It's not worth the hassle. I've tried four times to get a tv mounted only to receive bad service. When I finally got a date to have the work done no one showed up. I followed up with call and had to reschedule again! Absolutely bad service. Check around for others to do the work before using this service.

Both agent that arrived was very courtesy but this rewiew is for the price! Ridiculous $200 + just to hang the tv & mount is not included silly me thought they would atleast hide the cords. Please if you need this service please read detail and call to confirm what service you are pay for!!!

Contract workers came out to hang my new tv: a man and a woman. Did not know what they were doing and made multiple holes in my wall because the first holes did not work. They Didn’t bother to patch those. A few weeks later I noticed that one of the 4 screws securing the tv was barely in the wall. It was just in the dry wall and no anchors were used at all. the tv could have fallen on someone or pulled out Sheetrock. Best Buy did have someone rehang the tv but I am still left to fix the holes left as the second team just stuck some caulking in the holes.

The person was supposed to arrive between 7:30 AM and 11:30 AM. He confirmed even in AM of the arrival. I stayed home only for this reason, but he never showed up. Spent 40 min on the phone with BestBuy but they couldn’t even reach him. Terrible customer service. Don’t ever go for TV mounting with them.

After TV was installed by third party delivery company, Cable Box didn't work. I called to schedule the appointment to re-check the problem. Today one guy who showed up without proper tools. He complained my remote control...again and again. Second guy who installed TV was called to check the cable box behind TV. They found power was not connected properly. Their attitude really makes me angry. They left without saying sorry. Next time... I will use geek squad team by bestbuy only.

TV wasn't available when appointments came around. Spent weeks on the phone daily for a hour or more trying to get an appointment after TV was available. In the end I HAD to go to the store where they cancelled everything and re-entered the sale through the store so I could get delivery scheduled. IT WAS A NIGHTMARE. The manager implied it was my fault for ordering online instead of in the store.

The cables were never dressed, just left hanging. Tv I ordered separately to be delivered during install was not on the truck, agent had to go to store to get. No agent or sales rep suggested I purchase a cable cover kit. Had to to the store twice to get a new install set up.

Tech did what he wanted used other materials than what I had asked him to use. Left trash and zipped tied all the cords into one neat line but then zipped tied them to surge protector that was left hanging . Putting tension on all connections going into the tv Soundbar was not able to be mounted but he still closed it as complete and I was charged

Please save yourself the frustration and don't use this company. This has been the worst customer service experience ever! After two appointments I still don't have my tv mounted and wires hidden as I paid for. The communication is terrible and they farm you out to a third party who doesn't care at all. There is no reason to use this Geek Squad or Best Buy. Seriously the worst.

Appointment cancelled without consultation or notice. Worst customer service I've ever had

We have used geek squad a lot in the last year. This visit was by a 3rd party provider. Terrible attitude, not the same experience at all.

2 individuals were present to install the 75 inch LED TV. they removed the 70 inch LED that was already mounted to the wall and mounted the 75 inch new LED TV. They seemed to be distracted, one was on his phone most of the time and the other said he doesn't have much time and needs to go. When they left I found 4 screws on the floor, plastic pieces and shredded foam pieces.

Tv was too big for space which is not Best fault in any way. I asked them to put old tv back and they told me booked up today and don’t have time for double work. I asked them to install sound system which was part of the package and they didn’t. Left four screws on floor and didn’t wear the foot covers. They did put old tv back but failed to hook even the old sound system back. I will give this review to video only since they are right, if you don’t see us you will be sorry

Don’t get, just get a Taskrabbit for way less and less wait