Customer Ratings & Reviews

TV was mounted way to high on the wall relative to where my couch is. Now its difficult to watch tv or play video games and is causing my neck to strain when doing either activity. Disappointing given the excessive $200.00 charge for a simple mount.

They were very nice BUT at the end the TV was not squared right on the wall and I realized that after they left

first they thought that the tv could be mounted on existing bracket so they drill two more holes to complete that. I guess last time Geek Squad only put in two screws. OOOOOPS! They were wrong. so they had to drill four more holes. The tv is not level off by 1/4. they said one of the holes is too big to fix to get it level. totally disappointed and i have too live with it.

IF YOU CAN AFFORD TO HIRE A PRIVATE FIRM TO INSTALL YOUR TV OR OTHER PURCHASES, DO SO NOW.L

I wanted my tv installed by Geek Squad and instead they push it off on a third party called Installs, Inc. They give a 12 hour window 7am - 7pm and then never show up. I asked for Geek squad not a third party I could have booked someone like that myself and at least had a number to call.

Worst experience ever. I will never buy a thing from Best Buy again. Farmed out to 3rd party vendors for installation.Hard to communicate with them because they speak very poor English. They cancelled several appointments after I had made an hour drive to meet them at the location of installation.

TV was NEVER Delivered! Delivery service stood us up 2 days in a row without notifying us. The store Manager unapologetic and rude telling us "delivery issues were not his problem"

Agents were on a rush! Did not provide any heads up on how the tv would be after mounted. Not happy with the outcome.

Sound bar was installed 1” off center and out of level

Geek Squad farmed my installation out to an awful third-party company. I have called multiple times to rectify the situation, but they have failed me each time. Save yourself the trouble!

Terrible - need my refund asspppppppppppppppppppppp

The two guys went in a hurry and mounted the tv one size lower than the other, I noticed after the left. Didn’t use a level to double check and didn’t give me the opportunity to measure the space with my current tv table. I called them and left a message, I called Geek Squad and explained the situation and dissatisfaction, only offered me another appointment next week, so in addition, I need to wait.

I knew that once I started, it was not a Best Buy representative, but it was the third-party that they would leave and not install all. That’s exactly what happened.

Customer service was horrible half of the reps. didn’t seem to understand English not only that they told me the driver would have everything and he didn’t have anything!! I was also told I wouldn’t be charged until after the service, but I was charged immediately!

I would have given Best Buy “0” stars if that was an option. My 86” TV is coming out of the wall and Best Buy can’t Re-schedule to come out to fix it for 3 weeks. They never return phone calls when they are supposed to, make you wait on hold for over an hour to eventually hang up on you, & I’m honestly insulted by how I’ve been treated. If asked, I would NEVER recommend them to anyone.

The team Jake and Ian showed up late almost 3pm. The TV is off center and guide does not work.it was 3rd party contract work.

It was a terrible service in store they say they will help you when they show up they can’t do anything don’t even have the items to cover wires and cords this service is a rip off. I call for management no responses very sad I told them I had problems they didn’t even look up not rushing to get to lunch wow amazing I really like Best Buy spend over 4000 dollars in the past 3 months but home installation sucks

Was charged for a premium mount I didn't initially purchase because the one I did purchase didn't fit, even after checking in store before taking it home. Went in store to make a complaint, had my information taken down to pass to Geed Squad manager, said I would get a call. Never did three weeks later. Worst service I've ever had from a company with that much money spent.

I have had the geek squad do several tv mountings in the past but for some strange reason Best Buy decided to send a outside contractor to do this install and it was horrible My tv was not mounted where I wanted it and they didn’t even complete the job in its entirety I will never do this again unless they can guarantee I’m getting authentic Best Buy geek squad staff

They never came to our home. Claimed he couldn’t get into our gated community.. he obviously went to the resident gate and didn’t know how to read. There is a sign that says to go to the malachite gate. Our gate attendant had the information we were expecting the geek squad. We are extremely upset!! Now they say they can’t come until march 12 th.