Customer Ratings & Reviews

Hi, We had a third party scheduled thru Geek Squad to mount the TV, but since all family members were sick that day, we asked the person who was assigned for this project to reschedule and that was on the 2nd week of April, but we still haven't gotten anyone reassigned for this job. We have called couple of times and each time the phone rep said they will email us regarding this assignment, and already paid for this job but no refunds. So disappointing.

As a total tech customer $$$ trying to get an appointment for my online tv BB purchase was bad A big run around.

Mitchell was rude. I would overall recommend Geek Squad but Mitchell was rude!

I am very disappointed amd want my money back for my Geek Squad service. They hung the wron bracket and I have called 8 times to be told the right bracket was on order and would be installed. Now every time I call to find out what the status is I get put on hold eternally with no information.

The service man installed tv on the wall but did not identify in wall hdmi cables and only told me "good luck" for connecting to home sound system.

Regretfully, for the first time, I am totally disgusted with your service. An incompetent employee at your Virginia Commonwealth store canceled an Oct 3rd appointment attempting to take my advanced payment for the appointment. Now, the soonest that the service will be accomplished is Oct. 26th. This is ridiculous!! If it can't be done sooner..DON'T CANCEL THE OCT. 26TH APPOINTMENT.

Not really sure how many times you want me to review. I’ve had two appointments with y’all. Both appointments have been no-shows. With no phone call nothing. I had to call at 9 o’clock at night to see if it was still on their way. You are used to have excellent service. Everything in my house is a star by y’all. Now I have no idea what I’m gonna do.

Horrible scheduling too many cancellations. My advice would be the hire your own local installer. Then you can set a time that’s convenient to you that they will show up on and not cancel so many times.

Was promised to get delivery today Tuesday 12/13/22 from 12:00pm to 8:00 pm! Both of us took time out from work waiting! After a couple of hours, no phone call, suspicious , I called and they said they changed the dates to later dates! I dont have times to waste! Unbelievable they do not care for a purchase of almost $8,000 ? Disappointed! Sad and frustrated!

Bad coordination between Geek Squad mounting service and BestBuy Team. Had to make a couple of calls to coordinate replacement of cracked TV during shipment. No support for Certificate of Insurance.

After 2 weeks the mount is starting to bend. Geek Squad did not ensure the lag bolts were in the proper place when mounting. Now I’m getting the runaround when I am asking them to come back and fix it. Difficult to schedule a repair and refuse to let me speak with a supervisor.

I purchased the Best Buy $200 plan thinking I would only pay an additional $139 to have a TV mounted over my fireplace. The technician quoted me an additional $400!!! I declined the service and was refunded the $139!! Angie's list was called and I found some to do it for $200!! Beware of Geek Quad hidden fees;-(

The two Geek Squad members who set up my TV were condescending punks. What they said to me and how they treated me was insulting. They were on their personal phones while in my living room.

Asking me to pay $120 more when they come to install the TV because it’s being installed above fireplace it has nothing to do with the fireplace. It was terrible service asking $120. Installers were great, but asking for more was not right.

I am extremely disappointed as no one has yet to come complete the mounting of my television. After placing a Black Friday order, I ended up changing the television. The TV arrived, but the mount still has now. I have received several appointment confirmations, yet no one has shown or contacted me. I have spent several hours waiting for the geek squad and also several hours on the phone. I plan on cancelling the service, as this has been going on for over 30 days.

Disappointing that Best Buy failed to mention that the outlet needed to be up above behind the tv in order to hide the cords behind the wall...most homes have the outlet below near the floor..

Geek squad did not check sound bar - does not work

The repairs provided did not fix the issues. We called Andrew the technician the same day of repairs to let him know and the next day, left 2 messsges with no response. Up until a technician dropped our tv and Best Buy replaced it this year, our experience with the Geek Squad was good. We’ve continued to have problems with the new TV but no resolution as of yet.

Poor customer service. Called 4 times and received 4 different answers. Scheduled for today, 7am - 7pm, no one showed up. Almost impossible to speak with anyone. Requested manager and was never connected to a manager. Not able to cancel service as I cannot speak to anyone on the phone.

Messed up on measurments have spots on the wall that are clearly noticeable.