Customer Ratings & Reviews

Installed incorrectly. Speaker bracket is broken. I’ve reached out to my sales man John and he will not return my calla

They installed the mount wrong and didnt even know that it had leveling adjustments. They didnt do ANYTHING that it speaks of in the description other than bolt it to the wall CROOKED. They not only didnt hook up any of the devices or remotes, but they actually messed up my DVD player. A week later they came to "fix" it and wouldn't even lower it a few inches without charging me again. Mind you I just spent $7000+ in the store. Very unsatisfied. Wouldn't recommend paying for the service. Probably will shop elsewhere in the future.

wasn't great. the service wasn't completed the first time and I had to have them come out again for another try.

Your scheduling/delivery department is terrible. It took three scheduled visits to have my 75" Samsung TV delivered and installed.

I have never had so many geek Squad crews over!!! They are not updated with new internet services, So they did not know that they had to hardware this sonos, meanwhile crew after a crew came over with different advice some right some wrong, I've never had such horrible service in my life,

Use caution as the agents who come out are likely a third party company and not actual Geek Squad. I would insist on having Geek Squad agents when you book the service appointment. Technicians were not the friendliest and took all of the leftover mounting hardware with them. I was not satisfied with the experience at all.

The third party installation from Best Buy was so horrible. Best Buy, please consider using quality control inspectors if your contract remains valid with them.

Geek squad was hired to install my TV mount and TV. They didn't show in the time slot and called after the scheduled slot to tell me they weren't coming. On that call they noted that they knew they weren't coming early in the day but they didn't bother to call until after I waited 4 hours for them. The worst of service. (BTW, I ended up installing myself.)

The TV Mount sold to me at time of purchase was not matched correctly to the TV.

Terrible service. Didnt complete the full job, we also ordered a wall relocation kit for the wores and a soundbar. They only setup the TV mount and left me to do everything else. Need to find another company to finish the job. Not worth the money or time.

The TV was delivered by a contractor, two hours before scheduled. They left without taking the return TV. They came back shortly after to pock it up. They said someone would come later to install and connect. Nobody came. I went to the Best Buy store. The reponse was sort of “hu hum”. The scheduled the installation, etc. for Dec 13. Two weeks later!!

The job was left messy and we were told all we “needed to do was take a wet rag to clean the dust from the dry wall off of the shelf”, when they never cleaned up after themselves. This meaning they did not vacuum the drywall up, left zip ties lying on the floor along parts of the wall that were cut out and trash from the boxs. Overall I was not satisfied.

Agents did not secure cables. Left them hanging out all over the wall and claimed they were not responsible for cable management.

No rating as they never showed up. Very disappointed in Best Buy

The agents initially did not complete mounting my tv securely, so they had to come back and finish the job. Upon their return, only one agent arrived despite my claim to remount the tv which requires at least two persons, and I had to assist the agent. When the tv was remounted, all the devices were reconnected the wrong way and did not function properly until I required the tv myself. However, the original tv arrived with a cracked screen and the agents returned within an hour with a brand new tv.

Almost pointless to have geek squad install your tv . They will screw the mount to the wall but won’t run the tv wire through 4’ of Smurf provided for them . So you have to remove the tv after they install and run the wire . I’ll never use them again .

The agents mounted my tv fine but left the wires a mess in back of tv and in the back of the receiver. All of the speaker wires were loose in back of speakers and in back of the receiver which I had to take care of. Also they did not sync the sound in the room. They also dropped one speaker which was replaced but it ruined my Christmas tree.

Miscommunication between front staff and other sections left a bad taste on my mouth. Have to come in and get info this could have been avoided and ironed out as far as what is supposed to happen and i did not get anything except for sorry to keep coming back in the store to get clarification. I hope theyll do better next time

Subcontractor hired, not Geek Squad. Paid for premium install with in-wall wiring. Installed tv too high on his recommendation and also slightly crooked. He refused to fix it. Also didn’t have all necessary components to do in-wall job, but lied and said no problem to come back for no charge and fix everything after I pick up additional kit. Happens all the time, subcontractor says. After I buy in-wall kit, Best Buy says have to charge 2nd install fee. Wouldn’t use this ‘Geek Squad’ service again.

The Geek Squad sent a third party vendor for this appointment. WHY????? The gentleman was not real competent and seemingly unwilling to perform an acceptable job to completion. We were very disappointed and dissatisfied with this service appointment!!!