Customer Ratings & Reviews

I paid to be a member of total tech but it is difficult to make appointments and my last order was delivered to them. They wasted two full days on a scheduled installation that never happened. It has been over a full month without installation and now they lost the TV and claim that I have it.

It took 5 separate install dates to finally get it right…Unbelievable! Manufacture defects….twice…could not get a Priority install after each issue….had to go through call center and they kept saying they could not schedule because the technician had not finished paperwork….tried contacting store manager on her email with no response…not satisfied is an understatement……

Paid $200 for the basic service, and an additional $150 to hide the wires. They mounted the TV almost to the ceiling. I was at work and came home for lunch to find the TV 10" higher than where I wanted it. I went to see if I could lower it myself, and the hole (which they installed in my wall) was immediately under the TV mount. Not off to one side or the other, which means I can NEVER lower my TV. I cannot express how dissatisfied I am.

This was for a relative. The TV was mounted but cables were just left on the floor behind the wall unit. While the TV worked, the receiver and sound system were not attached, as represented when the service was purchased, so that the TV speakers, instead of the surround sound, was all that was usable when they left. When the store was called about it, the explanation was that there would be an extra fee for that. It was reworked by someone else and my family member won't use Geek Squad again.

My appointment window was from 7 am to 1 pm.... which is already most of the day. Checked the status from my email and no updates. I didn't receive a call until 3pm... telling me they were still 30 mins out. Reviewed how I high I wanted tv before he got started, and though it was straight it was higher than I requested. But of course at this point I'm not arguing any of that as I had some where to be hours ago. Very disappointed in my service.

“I WANT MY MONEY” .. when i was actually going up my stairs to get my credit card, mind you i told him i had a BB ctedit card on file! For $188 when i just spent over $3k on electronics! I immediately asked them to leave so the job was not completed. Called Sonos directly to assist in setting up sound bar. Will never shop at Best Buy again!

They changed the price once they arrived at the house even thou I told them that the tv is 65 inches and it was above the fireplace in the family room

Never finished the job. Said they would drop back by on Saturday 3 weeks ago. And will not answer calls!

We had Best Buy Tech and had them install our Samsung TV. They hung it too high and way off center. They told us we needed to get a different mounting system than what came with the tv and that they'd come back a few days later to install. Guess what? No call back and when we called the contact he gave us they never called back! So, our tv is still hung in the wrong place and no one responds,

Left and packaging and box behind. Remotes were not connected. Need two remotes and three buttons just to turn the TV on.

Mounted yes, but it was not to my liking. It move to much, so they gave me the tool and said, figure it out basically.

Very Frustrating. Paid for Premium Install of new TV Wall Mount. Scheduled 3 weeks in advance for 8am - Noon Install Time Window. No One showed Up. Started Calling at 11:00 am. After 8 hours attempting to find out the problem on the phone to Best Buy & their Geek Squad various numbers (they used a 3rd party to do installs), finally 2 gentlemen showed up. No answers/explanations. The install itself was done fine, but spending a full day for a 1 hour job was over-the-top terrible.

They mounted the tv and told me that I would need to book another service in order to hide the wires because the wire from the Samsung frame TV is a fire hazard. Also it was a third party company, not geek squad. There is no option to book to hide the wires as well.

The TV is -probably- just fine, however the sales guys neglected to tell me I'd need some kind of box from Xfinity to make it function! Install guys hung it OK, we just can't use it. We are out of state for a few months now, so we'll have to sort this out when we return.

They simply did not do the job as I asked them to do it but they did it in the easiest way for them, the problem they claimed for not doing the job as I asked them simply did not exist and I had to hire an electrician to finish the job so they basically made me pay for the same job twice

Scheduled twice, took the time off twice, never showed either time. Cancelled entire order. Done with Best Buy.

Very unhappy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!$$$$$!!!!!!!!!!!!!!!!!!!!!!!!

My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My appointment original was canceled without my knowledge by. Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.

The agents mounted the TV bracket on top of my outlet plates. I had to take the TV down to redo some cabling and couldn’t. I called Best Buy and they have scheduled someone to come out and fix it.

You pay all this money to get your TV’s mounted and then Best Buy hires another company to do the work. Which was a bad experience for me to go through.