Customer Ratings & Reviews

I am giving this one star because of the time it took and multiple appointments to get what I requested. It took at least 4 different appointments and speaking with numerous agents, supervisors to actually get this done. I even had the delivery driver call me and tell me he was at the store and the tv was not available.

Lots of issues getting them to keep a schedule and do the job as specified. Should have just done it myself.

Not the best Ineve4 had. I will try to pay more next time to see if that helps

8K TV fell off my wall Thanksgiving weekend! 1/ Scott Neuman of BestBuy is failing to make reparations in a timely manner! 1/26 and BestBuy STILL HAS NOT REPLACED MY TV OR MY DAMAGED ENTERTAINMENT CENTER! As a TotalTech member I deserve better!

We canceled due to the price being way too high considering we pay for Total Tech Support and installation was always included at no additional charge.

I would give this a zero. The tech lied and took pictures showing he mounted the TVs but the TVs were temporarily mounted by someone else until they could be properly mounted by Geek Squad. They also charged for the work THAT WAS NOT DONE! We called and setup another date of installation x2 and no one showed up. I will NEVER USE BEST BUY AGAIN!!!!!!

Doesn't deserve even one star. I wasted three days and hours of time waiting for the team that was supposed to show up as scheduled and never did. I was unable to contact the store I made the purchase in as all calls are rerouted to a call center staffed by rude lazy reps. I had to walk to the store twice to straighten out the problem. I will never purchase anything from Best Buy again.

Hung TV for $300+. Way too expensive. Did nothing else. Velcroed cable box to back of TV but did not bother to tell me. When cable person came to start service was not able to find box. Had to call GEEK squad person who had been here to see if had mistakenly taken box. Was then told it was velcroed to back of TV. Cable installer then had to make a second trip to my home.

Tv was mounted by home theater personnel. They checked to make sure tv was working. However I’m having issues with my tv and I wasn’t told who to contact

They opened the box, put in 4 screws and hung it to the pre-existing wall mount. Not worth $200. I'm a disabled war vet . That is the only reason I didn't do it myself. It took 8 minutes.

The is a disconnect between spoken audio and the lips moving. Also, we were billed for both 65 inch and a 55 inch tv. Have requested credit for the 65 inch as we only have the 55 inch. So far after 10 days this request remains unresolved

Work was good but the whole Best Buy experience was so horrible that I will never set foot in there again. You people have no ability to communicate and you are so arrogant that you don't care that you get trashed on social media like Facebook and Twitter. Eventually your lack of accountability will cause the downfall of Best Buy

Sadly , Geek Squad was not up to the mark on this job. Dany the gentleman who came by the house did poor assessment of the receiver ….. and being a professional who should have picked the kind of receiver he was replacing (the right receiver) ; he DID NOT and even after multiple reminders and promises from his end to rectify the problem, HE HASN'T even after 10 months .

Very poor installation experience .. agent damaged my property.. took one month to settle claim not an apology tendered nor was any compensation offered.. I chose geeksquad thinking premium service but it is quite the opposite.. Best Buy management is inconsiderate and displays apathy to your experience after you buy .. the manager in the frisco store treated me like trash when I approached him to help ..

Very rude technician. He yelled at my mom and threatened us several times. Glad he’s out of our house. Be careful who you let into your home.

Was not what I was expecting there was only one person to set up a 75 inch tv I was sick he asked me to help him lift it

Awful service. The person installed a $1K+ 55in tv over 42 inches from the ground. Should be 28.5in. Asked my 80 yr old to help him lift it. Said he had no experience with installations. He came alone. Said he had no experience with installations. Now we will have holes in the wall to reinstall it.

I contracted for equipment to be installed by Best Buy. Have NOT been able to schedule installation. I have called the number given and was told that I would get a call back 24-48 hours. No call. Talked to Isaac at Corp. and told call back 24 hours. No call. Talked to Luke Ferro who arranged sale. No call back. I agreed to sale on Nov. 13, 2018 and received 4 boxes of equipment on Nov. 20, 2018.

have not got things resolved yet a little upset because no one ever calls back when they say they will

This was horrible! The service was horrible! The scheduling was horrible, yhey kept canceling! Then when a technician finally showed up, they said they didn’t know how to mount my TV. I had to end up having a family member come and mount it! Which they did with no issue! This is not a service, I would ever try to utilize again! They contract the work out to others!