Customer Ratings & Reviews

This was horrible! The service was horrible! The scheduling was horrible, yhey kept canceling! Then when a technician finally showed up, they said they didn’t know how to mount my TV. I had to end up having a family member come and mount it! Which they did with no issue! This is not a service, I would ever try to utilize again! They contract the work out to others!

The agent walked into my home with a chip on his shoulder. It took him about 4 hours to mount the TV. He couldn’t find the studs sand drilled about 15 holes in my wall. I finally had to tell him to start from the door frame where he knew there was a stud and measure from there. Amazingly he sound the studs and finally mounted the TV. I will NEVER use Geek Squad again.

Trying to get help from the Geek Squad for installation of my home entertainment system was an unfunny comedy of errors. Three missed appointments, lack of foresight about the hardware that would be needed to do the job, and eventually complete u responsiveness to my calls. Won’t be using Best Buy ever again

this service is the worst. they schedule and cancel moments before the tiime window ends. Then they reschedule only to show up 8 hrs out if the window . i had to call and find out what was going on.never waste money on this. on side note customer service did give me a refund but i wasted 2 full days waiting on them.

Refused to let them mount it after our experience with everything else. They claimed it couldn't be done where we wanted it. We hired an independent contractor that did a fabulous job mounting our 85" on our fireplace. These jokers don't know what they are doing. I normally don't do reviews. But I am doing everyone on everything I have purchased here, It has been a nightmare

Public WIFI giving us fits with using the systems we purchased. If Geek Squad is able to get things straightened out and working as they should I can comment further.

I found this service to be extremely expensive. There was nothing Premium about the tv mounting. They did not bring any cables long enough to be mounted, did not ask me to get them beforehand, and were not willing to even try putting the cables in the wall. It took me 4 days and an additional 3 hours of work to find all the right cables that were long enough, and hide the cables myself with an additional wire cover. I would never recommend this service to anyone.

Didn’t bring the right mount, canceled that part, didn't replace with correct mount, waited for me to reschedule another day for setup. 2nd try, didn't have new mount- told me now that "you'll have to go buy the right mount". Called the store for help got transferred twice and put on hold for 26 minutes.

Avoid best buy like the plague. They know nothing about tvs or mounts and will definitely sell you the wrong one and refuse to give you a refund. Did it to me twice

Paid and scheduled installation of a 70 Sony at my parents house. Installer said he couldn’t do the job “because the tv was on a covered lanai porch”, even though geek squad installed the original tv in the same location previously. Rescheduled and paid more for a 21 December install. Installer said that he could not do it because tv warranty would be voided if installed on the porch. Both times I informed the reservation agent for geek squad where the tv was going to be installed. Still waiting for a refund

Waited over two for the 3rd party to come to my house and it wasn't even a bestbuy employee and they should up without the tv to install. They went to the store to pick it up and nobody knew where my tv was. I had to go to the store the next morning to pick it up myself and to have them come back out would have taken 3 more weeks. I got my money back and just installed it myself, like I should've done in the 1st place.

I was charged for installation but all they did was pick up a TV. There was no TV for them to install. Very poor service.

The guy that works in a Deptford store is one of the most disrespect , untrained unprofessional employer I ever spoke to guide me the wrong Direction then once he knew he was wrong proceed to hang up on me three times he had an Indian accent it made me never wanna do a Best Buy again. Me and my family have been dealing with Best Buy for over 20 years with the way he was speaking I would not recommend anyone.

The service from Geek Squad is horrible. CONTINUOUSLY reps say we dont know... THATS A QUESTION YOU HAVE TO CONTACT SAMSUNG about. I've called seeral times to upgrade the wallmount for my new 85" tv and the rep keeps saying they'll call me back AND THEY NEVER CALL. GEEK SQUAD SERVICE IS HORRIBLE

Bought the recombined wall mount but when moving TV, TV tilts down. TV is very light don’t understand the reasoning for it. When told to staff they asked that I pay another fee NOPE

Although the guys did a great job, I will never hire again. I found many other pros that will do it for way less. Best buy is money hungry!

Do not feel that for almost $300 I should not have to hire an electrician to put the wires in wall. At least I s huh puld hVe been told before I agreed to install

The guys that came out to mount my TV, we're not very professional they were not told they were supposed to take the old TV and they weren't very professional in making that known . I was very disappointed in them and decided not to take the order and cancelled.

not completed, soundbar, still not working, have not received what I paid for.

Hands down the worst delivery service they lie when they were at my house then customer service lies and runs you around in circles and do nothing to help you. The store employees are great and helpful. Customer service is the worst ever and never made anything right.