Customer Ratings & Reviews

Bought the recombined wall mount but when moving TV, TV tilts down. TV is very light don’t understand the reasoning for it. When told to staff they asked that I pay another fee NOPE

Geek Squad is incompetent !!! I am on my fifth appointment and they still can not get the tv mounted correctly or hook up my components. Good luck trying to get someone to help you solve any problems with installation. Customer service is as bad as it gets! I would never buy from Best Buy again or ever use the Geek Squad.

I was charged for installation but all they did was pick up a TV. There was no TV for them to install. Very poor service.

Three appointments to get the installation completely done.

BB sent an overworked team to hang a 77 inch TV ( special install). The team dropped this TV and damaged my fireplace. The damage/ Claims department were super slow and I am yet to be compensated. The replacement TV took its own sweet time to be delivered.

The worst experience ever they came back twice couldn’t figure it out first time they left with only 5meg she. I was paying for 500 second time they left me with 0!!! Zero!!! I could even work they cost me lost work and days off they busted my wall too and acted like it my fault for having right staircase! I spent $6000 on everything and still have a TV sitting on the floor and a router not installed!!! Pathetic

Agent mounted fine. Would never purchase anything,anymore from Best Buy. Never showed up for previous INSTALLATIONS. Changed appointments and did not notify me, do not answer phones and much more. Happened to others I know. They canceled with Best Buy and will never deal with them again. The negative feedback about Best Buy is spreading. Read the internet reviews.

I paid for this and then decided to have the tv mounted. So i was charged for both the original set up fee PLUS the wall mount fee. Have spent hours on the phone trying to get a refund they say it’s coming but it’s been almost a month now!!!

Purchased a 75" to replace my 65" and mount in same spot. First they canceled twice and were about 4 hours late. I texted the guy pictures of the TV, infared sensor, and components in cabinet that was all installed 10yrs ago. They assured me no problem (just like Best Buy did when I purchased) they couldn't mount, connect to components, or activate basic cable remote. It was pathetic. I had to hire Sundance to come do all 3 (in less than 1 hour)

Tech could not get Universal Remote to work. An appointment was scheduled for someone to come finish installation but no one showed up. I called and spent @ 40 minutes on the phone with Total Tech. Was told someone would contact us to reschedule but never heard from Total Tech. We do not recommend.

Was not happy with Geek squad young lady installer has only her communicating skill not nice short on patience

They outsource most work and only showed up for 2 out of 6 appointments. With no call or notifications. I lost out on 36 hours of work. Unable to tslk with a manager and they never call back when asked. Services lack any appearance of professionalism.

The TV was not centered and a little crooked. One of the Geek Squad guys was very rude. He didn’t have a name badge on, so I don’t know his name.

I will leave a review when the full amount is on the wall and the HDMI cord is in my house. It will be a good review for the geek squad.... kinda pox on ya Best Buy for forgetting the rest of my order after a few days ! You sent me three SMS messages Re; the set up With the Full Mount. I could not respond to because my phone was broken. I can prove it to you if needed. Please let me know when you can deliver the rest of my order.

Nothing was installed they only delivered the television and I purchased this service at the store that included this. I called best buy to schedule the tv mount again and the person who was supposed to come called the same day stating that the tv showed as mounted on their system and that he couldn't do it.

Very expensive TV installed and gave each tech $20. Come to find that most parts were thrown loosely behind the TV and have become disconnected. I do not know how to reconnect. Very disappointed!

Geek Squad needs to improved in scheduling appointmenrs. They showed up 2 hours after my scheduled 8-12 window.

The techs were GREAT but could not run the outlet extender in the wall. I am giving the low rating because your system is telling me it is too late to return the outlet extender for a refund. Please let me return this PLEASE

totally unhappy with this service. I have been rescheduled twice, not to my own doing. I have lost two days of pay, time, and have not been able to enjoy my new purchase. not only that, but NO one called me on the first cancellation; and the 2nd, they waited until 15 minutes before the final hour (7am-1pm). Thanks for wasting my time

The tech brought the wrong lights and said he didn’t know how to install them.Also… My smart home plugs do not work on the timer. My next appointment is scheduled for Jan 6. That will be 2 full months since I purchased the tv. This is not fair!