Customer Ratings & Reviews

Do not do not use IN HOME geek sqaud service from best buy in monroe Louisiana. IT TOOK A MONTH IN A HALF AND 4 APPOINTMENTS. I WAS RESCHEDULED 3 TIMES EACH TIME THEY WHERE NO CALL NO SHOW AND RESCHEDULED ME WITHOUT ANY COMMUNION. I HAD TO CALL THEM 8 TIMES AND 3 TRIPS TO THE STORE TO GET ANY KIND OF AN RESULT OR EXPLANATION.THEY SIMPLY DO NOT CARE

TV was hung over the fireplace. It was hung too low so it can't move across the sound bar (so tv can't be pulled out from the wall). They promised to come back and fix it but instead have not shown up and do not answer texts or phone calls (except for one text 5 days later to say they'll come "sometime" to take care of it. Still waiting to hear when they'll come.

Best Buy tends to send out third party contractors. The one that showed up did a poor job and made damages. It's frustrating waiting on Best Buy to resolve this. They make you an appointment to fix it, but when it's a no show. Good luck getting someone on the phone to resolve this matter.

Service was not provided manager was supposed to refund credit.

Worst experience ever with Best Buy. I ordered TV installation with bracket purchase (if my current bracket didn't fit new tv. Customer service said to order the bracket and if it wasn't needed then geek squad would return bracket and process refund. After nearly 1 month of numerous calls to installer he did NOTHING! I finally got in touch with office and processed refund & cancelled protection plan.

After a $2000 purchase, i supposedly had everything for these people to hook up my tv on the wall. From the moment they walk inside my house the started criticizing the items I bought [I followed recommendations from a seller at Best buy) and offered me new cables, wall adapter etc. Guy was rude and I ended up returning everything including the TV. It seems like the guy just want me to spend another $300 in cables and other stuff. Love BEST BUY but these people are not "BUENOCC

A primary reason we used the Geek Squad services was that the Best Buy web site contains a video which details the COVID prevention steps BB will take when working in a customer's home. The Geek Squad people took almost none of those steps during our install. When I telephoned BB to note this failure, I was met with a rude rep. who talked over me, finally agreed to transfer me to a manager, then disconnected my call.

Poor quality installation. Dirty job. Rude people.

TV should have been mounted higher because it hides the sound bar. They did not connect the modeum and receiver Spectrum did that.

The assigned person from the Geek Squad never showed up for the appointment. I had to call Geek Squad and I was told that the problem was with Comcast. I later found out that the previous tech did not know how to reconnect the television. Due to their absence, I wasted a whole day. This will never happen to me again. I do not recommend them.

If they ever show up I hope highly rate them. 2nd appointment canceled without notice. No recourse, no explanation. Very disappointed! As Seinfeld said “ you know how to make the reservation but you don’t know how to keep the reservation “

They did not set up correctly on the wall so wires would not show. They kept telling me the things they were suppose to do was not their job. Very disappointed.

TV was dropped in my driveway, damaged and installed anyway. It was then left for over a month on my wall. Two months later, I still don’t have a TV on my wall.

Terrible. Ordered 2 tvs to be mounted, they show up with 1. The 1 they show up with they hang it turn it on and have the screen is static as it must have been damaged in transit. Ordered over a month ago, this was first appointment a week ago, yesterday they don't show up at all because they didn't know they needed to bring the tvs. Very disappointed.

I paid for a 3-item installation, but realized there was only one iten to connect, the cable box. I spoke to Geek Squad, while the installer was here and before he installed anything, and they said I would receive a credit that I could use later. Still haven't seen the crediot

Technician arrived two hours past delivery window, failed to connect a sensor device and damaged fireplace mantle.

My service was never completed. The guy showed up said he didn’t feel well and gave me a hard time about mounting my TV I told him he should be there if he was sick. So he said I needed to reschedule I have been trying to reschedule for three weeks. Best Buy keep saying they will call me back and they have yet to call me back.

Took a week to receive TV once purchase. TV sat in house for another week be for technician/installer came to house to install it, once install it was discovered TV was defective now I am waiting another week for a replacement TV....SMH

The worst nightmare for a customer like me. they missed delivery day. no excuses: the guy never shows up for my appointment installation on March 8 still waiting almost one month later. next available appointment Mach 22/2023. I went to the store, and they told me is nothing they can do.

This was not the experience I was expecting. The first appointment (4 hour window) The driver never called or showed up. The second time they called at least granted it was 3.5 hours into the 4 hour window. They finally installed the TV mount. They left drywall dust on everything, They made marks all over the walls that are not covered by the 65 inch tv.