Customer Ratings & Reviews

The worst nightmare for a customer like me. they missed delivery day. no excuses: the guy never shows up for my appointment installation on March 8 still waiting almost one month later. next available appointment Mach 22/2023. I went to the store, and they told me is nothing they can do.

They called at 11:30 saying they were not coming and could not get delivery of item till January 8 order item November 27 No help from management and the customer service was awful and they use third party people for installing and they said this happen all the time I will never buy anything from Best Buy items are still waiting for delivery and install

The mounted and connected two tvs. However one does not appear to work nor did they hide the wires.

This was not the experience I was expecting. The first appointment (4 hour window) The driver never called or showed up. The second time they called at least granted it was 3.5 hours into the 4 hour window. They finally installed the TV mount. They left drywall dust on everything, They made marks all over the walls that are not covered by the 65 inch tv.

I was really disappointed to find out that the service I requested did not include concealing wires behind wall. When I selected the service, the description was ambiguous. The cost of the service at $250 led me to believe that it would be included

I bought THREE (3) TV installations . Two were complete. The third one was NOT. The guys said they could not install this one and left. I was supposed to get a credit for this 3rd purchase. Now it just shows 'complete'. Never got the credit !!

Because of the size of the TV, I expected 2 agents for this installation. Instead, they sent one and it was the same one that came before that I didn't want to come because of his attitude. I then had to help the agent move the old mounted TV which I wasn't supposed to do because I have a weight restriction.

I knew Best Buy was sending third party installer. Only one person showed up. There was no way he could handle installation of a 75” TV above a fireplace by himself. I had to help him do the installation. When I complained, Best Buy refunded the installation cost. The manager said this was a recurring problem with the third party installer! Why doesn’t BB either fix this problem or hire someone else?

I scheduled mounting twice! The first time, the service man was over 2 hrs and I took off work for the appointment. The second time, the service person didn’t have the mount the mount the tv because the first serviceman took the mount with him! I cancelled the last appointment…angry!!!!! Frustrated!!!!

Installers came to the house 3 times and never got the TV installed. The first guy said they had the wrong mount. They got a new one and the 2nd guy said it couldn't be done. 3rd guy didn't do it either. After nearly 4 weeks I had a hire someone to do it. Terrible service and communication

The charges for hanging a 32" TV on an existing wall mount was over 250 dollars. This was outrageous and they would offer no reduction in price. This service is not a good one!!

If I could rate ZERO I would. My purchase came with free installation. Every appt was CANCELLED. Never got installed.

3rd party was contracted to install. They didn't feel comfortable installing about our fireplace and didn't have the right equipment to run wires to side of fireplace. So my husband who is handy did it himself... was EASY , he said. He was just wanting it done for him, but in the end.... glad we did it for FREE. Disappointed though that we waited 2 weeks for an install job they didn't do.

Dont ever use them to install a tv - which means don't buy a tv from them you can't install yourself. They drilled through our electrical wire and ruined the electrical for that whole part of the house. Will take weeks and thousand of dollars to repair b/c we now have to open up the wall etc -- ridiculous waste of

It's like watching TV in a mirror. You can see the reflection of everything around it, even the dark brown colors. I was told and given a instore demonstration of the side glare feature. It was supposed to be better than a standard less expensive version. It's certainly not. Don't waist your money.

Horrible communication. And never performed service after the store rescheduled twice. Very upset with company and service.

Vendor did not mount my tv..left brand new tv on the floor with parts everywhere with no resolution..reached out to customer service..one rep promised to send someone and provide a follow up..no one followed up..i called back 2 days later and was told they would send someone in 2 weeks to assess..this doesn't appear to be dedicated service..

we had 3 scheduled appointments 12/6, 12/10 and 12/12, all no shows by the geek squad after waiting from 7-1 pm as instructed with an oops message after that that they were running late, so wait until 5 pm. this week we got a call that they were coming 12/20 after we cancelled the entire order.

Given one price and not told needed a special cable for $150.00 or would not install tv as against the law.

Nit happy with the way it was set up.. called to numerous Best Buy phone numbers and till this day haven’t received a call from Best Buy to fix the problem..guess they don’t care about the customer