Customer Ratings & Reviews

If I could rate ZERO I would. My purchase came with free installation. Every appt was CANCELLED. Never got installed.

Ordered a Samsung frame TV, purchased the mounting service after the fact on the phone. When it came time to mount they arrived and said they couldn’t mount it for me because they needed more time and they were going to charge me extra because it wasn’t the correct mounting service :-)

Did not have to buy this product after all, was able to wall mount instead.

Nit happy with the way it was set up.. called to numerous Best Buy phone numbers and till this day haven’t received a call from Best Buy to fix the problem..guess they don’t care about the customer

Absolutely terrible communication. 8 hour appointment window for installation and 6 hours in to the window no show, no communication. Called in to reschedule for a week later and they decided to show up the next day instead- wasted a whole weekend for an install that took less than an hour.

Horrible communication. And never performed service after the store rescheduled twice. Very upset with company and service.

I paid extra for service and it didn’t get completed as promised at store. They made me purchase the yearly plan for $199.99 and paid another $100 for extra services and they were not performed. The technician that came out said he was not “trained or qualified” for some of the services, he said he was not a member of the “Geek squad”, he called his supervisor and left. I need a supervisor to call me back.

Not sure of how good the product is because I haven’t had to use it yet. Just cost me some extra money so far.

First time, he, Headley, came and told that I had to find out the studs behind my stone wall so that they could install the TV mount. I called his supervisor, William Wright. And he said there were two options for me: buying smaller TV or some stones needed to be removed for the TV mount. Second time, the installation was completed. Waisted my time and bothered me.

The service was on date but the items that I had purchased never arrived, the guys didn't know about it and the refunds has not be done yet since 2 weeks and I'm paying interest for it. The guys did the work as their criteria and didn't take advice about my recommendations, at the end I had to finish the job. The wire kit never arrived and the guys didn't know about it

The agents mounted my TV off center above the fireplace. They were unable to connect my TV! It was not operational when they left my home. They were sorry they left me with no TV. I had to hire another company to remedy this mess so I did not have to wait another week for Geek Squad Service to return and figure out why my TV did not work.

First of all, they only sent one person to mount a 65 inch TV. I ended up having to help the tech and hold the TV which I could have easily dropped as I am a 65 year old woman. The whole process was disappointing.

The squad was friendly, professional but the wall was thoroughly damaged afterwards.

I paid for premimum mounting but only received basic mounting. I have requested a refund and spent over 15 hours trying to resolve this. Please refund the difference. I had just purchase the tv and installed cable so my tv as all set up . The installer only put the tv on the wall, did not connect or hide the wires.

Terrible service, confirmed my appointment and then never showed up or called!! We wasted an entire day waiting for them to show up but they never did!! The worst customer service ever!!

Horrible experience with the sett up/instillation but went to the store with complaint and it was handled wonderfully.

The equipment was not hooked back up and area not cleaned up

The agents came 1.5 hours before their arrival window, criticized my mounting device and upsold me a different one. They were rude and condescending. I tried to report this to Best Buy several times/ways but no one calls back or follows up.

THE INSTALLER DAMAGED MY DRESSER WHEN HE INSTALLED THE TV AND ALSO DAMAGED THE SIDE OF THE TV. HAVING 1 PERSON INSTALL A TV THAT LARGE IS RIDICULOUS. THE SOUND BAR WAS ALSO NOT INSTALLED TO COMPLETE THE INSTALLATION.

2 guys came to install my 77" TV. After they installed it there was a 3"-4" gap under the TV where I had a cutout in my entertainment center. They said that it was the lowest they could get the TV. My home automation guys had to come and all they did was lower the TV on the mount - so I ended up paying twice to mount the TV.