Customer Ratings & Reviews

TV only lasted 4 days without a problem now I need to wait another week for it to come in and be installed

Major problems with that TV Some good Some bad Don't like negative reports but what more can be said?

The mounting looks good, but they were supposed to hide the cables in the wall and they did not do that.

Waited 6 hours and no one showed up. Was then on the phone for 1.5 hours with 5 different representatives (I’m sure all of which were recorded) to express my frustration and request compensation / re scheduling. I have STILL not been refunded and this occurred 18 days ago. And I was told I would have to pay again to re schedule. Terrible service and lack of customer support.

Abominable installation coordination, scheduling and (rude) service. Established two separate dates and times and BOTH times received calls at last hour of range of arrival saying they needed to cancel! Then, rescheduled again and never showed up!!@! I am considering cancelling ALL my tech service arrangements with Best Buy.

The installer left two extra drilled holes in my wall. He never commented or provided a rationale regarding the holes which could have been prevented with more attentiveness. The holes are visible to the viewer and they will take another contractor to correct and patch. Also, we purchased a sound system with this setup and the work-order didn't have the sound installation noted. It was a pricey installation for such error. Quite unimpressive.

everyone was ok. not exceptional. just ok. Service or help after installation is poor.

The agents mounted tv and connected it to the external sound bar. However, did not completely explain various features of unit and failed to assist in connecting to various apps. This was their second visit to complete the job after I was required to run the HDMI cable myself.

Mounting was installed but not to all devices. Drank my beer.

Absolutely terrible! The men I mounted the TV over the power source and bolted the TV to the mount so I could not plug TV in! I called the 800 number 5 times- only to be out on hold each time and never talk to a person. Horrible customer service!!!

They did a great job. They were fast and efficient.

The service was never completed, the provider didn't bother to call or show up, 2 consecutive days. We waited over 5 hours.

Total Tech is garbage and they have sent to 2 techs out. No one has the right equipment each time. Its 2 weeks apart for each appointment. Now its another 2 weeks and im being told that i need to supply metal screws in order for the tech to do his job. WOW BEST BUY. REALLY?

Too big to mount. Crew was very understanding. Explained options. Very very nice guys.

Only half of the televisions were installed. I ordered for 4 tvs to be installed and they only installed 2, informed me that the other 2 could be installed for an additional 400.00 in cash. I needed all my tvs installed because I had a event the next day. Waited a additional 4 days to get my other tvs installed.

The crew showed up and said they could not mount the TV on our stone fireplace. I have asked for a refund of my money and cannot get a response. Be careful of the commitment they make when selling and taking your money

The TV purchased on 11/26/2021, the installation waited until 12/21/2021. However, on 01/15/2022, the 75" TCL TV I purchased at $1299.99 now sell for $999.99. It should have a price adjustment to be fair purchase. For me, it appears not to be a fair deal. The Geek Suard didn't do the assessment as we previous discussed in store.

Appointment was cancelled without me knowing and then promised to call me to resolve issue was never followed through.. I had to install it myself.. and the 15 minutes Geek Squad could have done it, it took my husband 2 hours.. Very disappointed.. service was great in the past.. not sure why it changed

I’ve never been so unhappy with a service in my whole life. If I could give it negative 5 stars I would.

Horrible experience. Extremely rude worker and didn’t put the tv correctly. If TV falls Bestbuy will have to bug me a new tv. Right now on the call asking for urgent support since the tv is not sitting correctly on the mount.