Customer Ratings & Reviews

I’ve never been so unhappy with a service in my whole life. If I could give it negative 5 stars I would.

Tv mounted was crooked and had to come back out second time and it was a much better service from the other guys.

They overcharged me for the size of TVs installed, did a terrible job with the wiring, damaged my floor by dragging my cabinet back and forth repeatedly, and did not seem to know how to actually cause the TVs to connect to cable or internet. I had to pay to have someone else come out and fix everything.

Wouldn't know. got a email stating 'Jason' was on their way. After 2 hrs no one showed up.. I called customer service, they told me they canceled my appt without informing no one was coming.. Had to make another appt for the next week. Horrible

Poor service. Extremely unhappy. Dishonest. I was told they’d take care of the huge error they made but they dropped that ball. Ridiculous where they mounted my TV. And sadly they didn’t live up to their word. Buyer beware.

Done by a third-party installer absolutely horrible

Install group unable to fix issues with the TV timing out nor were they able to properly program the remote.

The cost of installation was in no way worth it, installers were in and out in 15 min. Not really worth 199.95

Geek squad was very professional. Installed my devices expeditiously. Appreciate their professionalism.

Tv is great. I’m not happy with mounting. It’s not working right. Geek sqad try to cancel on me every time I scheduled with them. I the phone call on the day of service saying we won’t be able to make it. It happened twice

TV is tilted backwards in the stand, not straight up.

the screen is crooked, not level from the ceiling, mentioned to installer but he said it was level from the floor

I already had the mount on the wall, so the tech just had to screw the TV to the mount. Instead of using the proper size screws , he used 1" spacers with long screws, although I suggested that I could provide the proper screws. After he left, I removed the set and re-mounted it with the proper length screws.

Terrible. Installer was untrained and unsupervised. He leaned on an obviously fragile glass shelf and the predictable happened. Nearly $2000.00 in damages and several months to accomplish by way of Best Buy’s insurance processed.

They won’t cut into your walls yet you purchase a $5000 television that sits so flush that no wires can go behind, so you are just paying to have someone drill 6 screws Into your wall. Hire a real Installer

Very bad experience on delivery so exited to receive my new tv and close to $3000 with Best Buy for it but the installation guy was so rude

They didn’t end up mounting and just left the tv because they said it needed another support beam. Never came back to do the installation. Will be happy to revise review when they finish the work.

I didn’t set up my TV correctly. They let the mess all through my TV area.

Geek Squad is all based on who comes out and does your installation. Just like every job, there are good employees and there are bad employees. After you schedule an appointment just hope and pray you get a good one.

Do it yourself!!! Crooked as the day is long!!! Literally at the end of my driveway complaining that the sidewalk wasn't shoveled???? There is NO sidewalk!!!! I live in the countryside!!!?!? Duh?