Customer Ratings & Reviews

Took three appointments. First guy came alone (2 persons required). Second appt. waited all day; nobody came. Also received confusing email about order being cancelled.

Geek Squad is all based on who comes out and does your installation. Just like every job, there are good employees and there are bad employees. After you schedule an appointment just hope and pray you get a good one.

The absolute worst. Scheduled twice for installation. Each time was a 8 hour window and both times- no show. So I wasted 16 hours waiting for this. Asked for a specific time to be scheduled and they said i would have to do another 8 hour window so I canceled the entire order.

The installation, despite having an outlet to conceal wires, falls short of satisfaction. The back view appears messy, and there exists a substantial gap between the mount and the TV.

These people did a terrible job. The TV is mounted crooked. They quite literally put a piece of Styrofoam behind it! Chromecast device which was attached to one of the TVs is missing. The man who set up the device is not available by phone. There's no easy way to reach geek squad by phone. Compared to prior experience, very disappointed!

My order is NOT completed - the installer has never returned with a part he said was needed, and the Best Buy department has had me waiting 12 hours today for a No Show installer and wants to schedule me for Another appointment on April 15 - We have been waiting Over 3 weeks to have our installation completed

Had an appointment set up for tv installation and have been a premium member with Geek squad. Finally utilize the service and know one showed up. If I had not called we would not have received any communication about the cancelled appointment. My son missed a full days work to make the appointment work for nothing.

Gave one star bc if the difficulty trying to get my order completed. The delivery guys never confirmed and the date wasn’t set until mid morning by that time i was already gone to work. It took two weeks to get this order completed.

The gentleman that showed up didn't even try to center it on my wall, which I didn't realize until after he left. In addition, I was told that I could pay to have my old TV removed from the home but he said that, because he was a contract employee, he didn't have the ability to charge for that. He did take the TV, but the experience was frustrating.

Told the agent to mount it way lower than he decided to mount it. Poor service

My service was scheduled for 04/14/21, However service technician never showed up. And my service request WAS NOT RESCHEDULED. I had to call and follow up to find out the status of my service request and request a refund ($149.99) because there was no plan for Geek Squad / Best Buy to honor my request. Very, very, very poor customer service.

supposed to be a full motion mount, only tilts up and down not side to side which is what I was told I was getting.

Bad job at mounting the hardware. When I tried to call them back for help, they ghosted me. I don't recommend purchasing this service. I received it for free through the total tech membership and still wouldn't recommend it. I ended up cancelling another order for the same TV (65" LG C1) and same mounting service.

It seemed ok when they finished? But now there are wires hanging down and the cable remote only works if close to the tv! If possible I would like to have Best Buy come back out to take care of these issues.

My new homes floor was scratched. Geek Squad Mgr never called me back. I've tried reaching him several times. Mounting bracket didn't work. Returned everything. Best Buy is not prepared for 98" TV's.

Mounted to LOW!!! Did so without asking where to put it!! Mounted another without attaching everything!!

They cancelled and rescheduled my installation 3 different times and never would tell me why! The person who finally came and did the install a month later did a good job. Being cancelled and having to change my schedule this many times is unacceptable!!! By far the worst experience ever!!!

Purchased on 4/28, now 5/24, Best Buy still has not delivered. Multiple cancellations and 3 no call/no shows after confirming that morning and wasting vacation days.

Geek squad brought my TV but it was broken. The installed it before we noticed it was broken. They didn’t level it or even Center it in the room which made no sense ..Do it yourself is what I would recommend

Only half of the purchased installation, for 1 television, was completed. Installation rescheduled by Best Buy/Geek squad, 4 times. Installation still not complete. It's been close to a month since the installation began.