Customer Ratings & Reviews

Agents was friendly but one thing I need to report to geeks quad they forgot to install the back cover of the tv they just ask to save it how come we paid $249 and forgot to install the whole thing

Haven't been able to utilize the streaming portion as yet.

This package includes full setup, mount, mounting. The crew removed my old TV from the existing mount, put the new TV on the existing mount and claimed they could do no more due to "firecode." regardless, I paid for services and mountbthatbIbdid not receive. I should receive credit for all the stuff including mount that was not done or needed.

Was told that this service would allow me to have my cords behind my wall. That was false. The contractor who came in put my TVs up said the don’t do that unless I ordered special parts. I was not communicated that from the best but person who sold me the program.

Was told that this service would allow me to have my cords behind my wall. That was false. The contractor who came in put my TVs up said the don’t do that unless I ordered special parts. I was not communicated that from the best but person who sold me the program.

They came to the wrong address and had the wrong phone number. i had gone in the store to update my account and they still got it wrong. never had it installed

Best Buy used a third party to install the TV. The gentleman who showed up admitted that he was a home security system installer and had no idea how to hang a TV. Needless to say, our wall is damaged due to his lack of knowledge. He didn't offer to repair.

The Geek Squad mounted my TV to the wall they were quick and I was very satisfied

I have had to make three appointments to get everything completed and it’s still not done. I was told for my second appointment that I would not be charged, and then was told when they were at my house, they were going to have to charge me something.

I thought I paid for premium but they didn't do anything. they came and put it on the wall and go. they asked more money to hide wire. paid 200 for nothing. I was so disappointed.

the actual TV install went ok.. but the tech drilled an extra hole on a mistake and partial hole on another mistake.. when I bought it to his attention. I was told I can space that up... I think it should be repaired and repainted by the team who made the mistake.. mistakes happen but you should own up to them

guys were fast and efficient, my issue was 250$ for 10 minutes of work. Had issues even narrowing down arrival time. gave me a 12 hour window and 9 hours into it a 10 minute warning.

After multiple attempts and no call and no show I finally gave up on having our new 75" TV installed by Best Buy. We reached out to another electronic store to have our TV mounted.

The service agent did not install the TV & bracket as indicated, and we have had to reschedule the w we service two times, still to no satisfaction.

I bought this TV for my elderly mother and geek squad did an awful job. The wires are not hidden even though best buy recommended a "in wall rated hdmi cable. They hung it off center and if they had used a level, it's really easy to see that it's CROOKED! Tried to rectify the situation with best buy, but the children they hire had no interest in helping me.

I thought using geek squad would not have the wire showing. Thats why I paid more

The individuals was nice but didn't install the TV with the correct height and positioning I requested. Had to contact geek squad 3 times after they cancel the redo. My TV is still mounted incorrectly.

The agents mounted my tv and wouldn’t connect to my soundbar. The tv is extremely loose and wobbly I’ve have multiple tvs mounted by Best Buy and they are never this loose. I’m afraid it’s gonna fall

It took you guys three tries to even make it to our house. Cancelled appointments without letting us know. And, when the "expert" finally came out, he was by himself and needed a lot of help from us.

After being told that the installation could be done by a crew of four when I called in and book the installation. The crew that came out said that they couldn't do it.