Customer Ratings & Reviews

The agents mounted the TV off center. Did not hook up cable box or any devices. They were rushed and curt. I have never had such poor service from Best Buy. It makes me want to cancel my total tech subscription. There is no star rating low enough for this service

It needs to be higher up mounted to low!I wanted to but decorations under nearf

Installer refused to mount TV because he felt it would not fit corner area. In the end the TV did fit after I had to install it in the same place on my own. Bottom line, tech installers should not dictate where we want our purchased items in our home. Customer service Get a clue

I can not recommend this product. Within 4 days of spending almost &2k for this tv we had it replaced because of issues with the screen freezing and going dark . The only way to rid the problem was to reboot . They replaced it but the same thing is happening.

They mounted my TV a year ago and now it is crooked. It wasn't mounted to the wall securely enough for a 77 inch TV. Don't really want to pay $250 each year to have it remounted. Kind of pricy.

Didn't show up 3 times to install. Terrible service. I've been a loyal customer for years

Worst ever. Didnt knwo what they were doung. Ruined the wall in another room by drilling right through. They also installed the tvs in wring place and too high. They didnt lnow what they were doing.

I’m extremely upset that my TV was mounted on the wall and all the wires are zip tied and plugged into the $200 power strip they sold me that has ports that are unusable. They’re dead. So not only is it hard to get to and looks atrocious but it’s a waste of my money. I’m extremely unhappy. No one would come back and fix it. Yet I paid for geek squad for like a year. It’s a mess.

Did not understand the product used to mount TV. Told me I could not use mount he was wrong. Different tech got it up.

Best buy Geek Squad is a huge scam - They literally hired a Task Rabbit to do the work of TV mounting for me. Just go to Task Rabbit

Usually I get a set of Two techs to install a tv(I got two other installed tv) but this time came just one, she couldn’t do the job, she told me to buy a different item and to call her back, I did so, but she did not call me back.

Installers are contracted and the one who provided the most recent service did not measure up to the prior installers.

At first I would have given a 5 star rating. However, my husband found that the tv was not mounted correctly and would have eventually fallen off the wall. This would have caused damage to not only the tv but the console beneath it. We were not happy campers.

Only 1 installer came for the job of a 65" TV and I had to carry the TV with him up the stairs so it doesnt fall. I also had to support him in lifting it to the wall. I feel cheated as I paid a full price for half the job.

Paid $200 to have Geek Squad install and connect my new Sony HD TV. They could not figure out how to properly connect to my Sony Sound bar. Now need to manually or use 2 nd remote each time I turn on TV or I will get no sound Waste of money

Had to wait for almost a month and a week to get tv installed. Had to schedule three times due to the person connecting it canceling for whatever reason they wanted to come up with. Very disappointed with their performance. Left the room dirty. Will definitely not go thru that again.

we paid to have our tv placed over our fireplace, they didn't even center it. never will i pay for someone to mess this up more than I can for free.

I could not believe the BS. Paid for no hassle and wound up with excuse after excuse why it could not be done. I wound up doing myself, what a waste. I don’t recommend this service.

The installer ruined one of the cords. Bent the plugin in half and broke it. Left 2 cords unhidden even with the wall outlet hider i bought. And install too way too long. Very disappointed

The agents mounted my tv and it wasnt were i really wanted it to be.