Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38694 reviews
(38,694 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Dont use mounting service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not complete the mounting service but charged me any way.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
No tilt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Mount does not have tilt capability. Yet is listed as universal.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I guess my payment I paid included poor customer service because that’s what I received. I never came across a manager (Johnathan) who insulted me about my sound system being too old. Mind you, that appliance had nothing to do with the TV amount install. Never apologized just tried to sell me more merchandise. Shameful.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad= pathetic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you have one task to complete (mounting a TV on the wall) and fail (IT WAS MOUNTED CROOKED IN SPITE OF THE FACT THAT THE MOUNTING HAD A LEVEL BUILT IN) the only word that comes to mind is pathetic. Do yourself a favor and do not buy a "membership" to geek squad. You will regret it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad no-showed my appointment for today and I had to contact them to reschedule and after an hour and a half on the phone with customer service, decided to cancel the service and Total Tech membership.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Installed Correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did not install the TV -- a third party vendor did. And now, I have to call the Geek Squad to come and finish the installation by configuring the TV to accept my DVD and gaming box.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not professional in my opinion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up the morning of service, received a call at 11:30 to say no one was coming. I was rescheduled for a week later so I canceled the work went back to store for a refund..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
GEEK SQUAD DID IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE TV IS NOT CENTER ON THE WALL. WANT CAN BE DONE NOW?
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents have been out 5 times and neither one of my TVs is set up or programmed (and I have been paying each time for Geek Squad to do so). Horrible service. Never buying from Best Buy again after this
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Wanted to get in and out quickly. Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave very little instruction Remote seems very cheap with limited functions. Samsung problem
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy never came out for the install I scheduled, never called/emailed/texted to tell why or reschedule. On top of this, I continually got a charge held on my credit card every week
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dis good with mounting but didnt set the remotes up right...
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. While we're happy to hear the mounting went well, a half job is almost always guaranteed to leave one unhappy and we regret that your service was not completed to your expectations. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not a good job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hangs loose and not level. The sound bar underneath is also wabbly.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Geek Squad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed TV but tilted forward, alignment off both vertically and horizontally, and one mounting screw was stripped and so loose it could be removed by hand without a screwdriver. Partially corrected by home owner.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
What a horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Running very late Not seems know what they are doing Will never make purchase from Best Buy again Ruined the day
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television was not mounted as was told the mount we had would not work. Paid for this service a second time and was told by geek squad member that it would have worked. requested refund for first service visit for soundbar mounting and television mounting.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT pay best buy to hang a TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installation team is terrible. I used two different crews . They cannot hang a TV straight. It’s a complete waste of money hire somebody else to do it do not use Best Buy.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first agent was a disaster ,,the second appointment was a no show the 3rd was ok
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party install to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever I will never do business with best buy again
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad destroyed my wall never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the guy damaged my wall and I still need it mounted after the wall is fixed I've had nothing but trouble with best buy over the years and I will never buy anything from them ever again the products they sell are crap they don't last
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friend