Customer Ratings & Reviews

My appointment was on 11 November between 7am and 1pm. No one showed up or bothered to call me and I took a day off of work for this install. I have been on hold all day trying to reach someone in the Geekquad. I got a live voice at 6:15pm and was ammediatly disconnected. I called back and still on hold with no explanation.

Only hung one TV and one sound bar. We paid for three. They didn’t seem to know how to mount anything. One bolt broke. So I hope tv stays on the wall. Took about 4 hrs. For one tv. Didn’t give any basic instructions about tv or sound bar. Overall I think one star is generous.

Didn't tighten screws in mounting bracket, didn't leave paperwork even when asked. Called to have the job done right, both times an appointment was made and they didn't show up or even call both times. All together a bad experience. Very unacceptable transaction.

I don't even know where to start from. They have the worst service. I order for their service twice and both time they got my order wrong so I had ro cancel and install and mount my products on my own smh. This was first time using them and never again. Paid for a service a month ahead just for it not to be done.

I paid $200 plus dollars to have someone from Best Buy deliver and install. The tech gets here with no help. I had to not only pay for the service but also help him lift and hold the television for installation. Totally unacceptable.

I didn’t like how they just left the cords showing after the hung my tv on the living room wall

I was charged $200 for less than 1 hour's work. There was no instruction and the TV stopped working several hours later. I had to have Geek Squad send a qualified tech to fix it. The TV was unusable for about to days. The new tech was excellent.

They mounted my TV alright, but don't appreciate "where do you come from question?"...it was very unnecessary. They didn't hook up the speaker, because I can tell they were uncomfortable. I hooked my speaker by my self and it works. They told me the speaker was not compatible with the TV. I need a refund for the speaker installation.

Horrible installation experience. The tech installed the TV incorrectly & didn't connect the audio system correctly, so spent thousands for a non-working TV. Very disappointed, especially since they rescheduled the install by a month.

The first agent was a disaster ,,the second appointment was a no show the 3rd was ok

Worst customer service ever I will never do business with best buy again

Charged $200 service fee and the technician would only plug my Internet cable into the TV after installing the wall mount (was told Geek Squad permits technicians to only plug in 1 cable). Don't waste your money! The technician was in my house for 12 minutes. I'd like to paid $200 for 12 minutes of work too!

Never happened. They canceled twice and I return the TV.

I was called the night before and told they could not complete the service. I cancelled the service they could not do and rescheduled with the best buy for business but they still charged me 250 and will not return my messages for this irrelevant charge.

The guys that came out where ok to be fair. But this wasn’t a mounting installation. It was labeled that to get an experienced two-man crew out to install my hue lights that FOUR other Geek Squad crews couldn’t do properly (to finish what ended up being a two yr project!).

A terrible service was provided, i was trick and they failed to do the service they sold to me

Charged me for specialized mounting over a fireplace, even though it was a fake fireplace and didn’t require any specialized anchors or extra work

Best Buy charged me for a service that was never provided. I cannot believe the unwillingness of customer service to accept that the service was not provided- I should know if the TV was hung or not. And it wasn’t. I would give this zero stars if I could.

The install itself was great and the total tech member was very nice, however he lied about the charge and told me it was $0 because I was a total tech member. I was not only charged, but OVER CHARGED and did not even receive the total tech benefit price.

Was not happy today with Geek Squad technician name Ceasor not friendly was asking questions why I am using Firestick lol that's not his business why I am using Firestick. He told me don't use Firestick it will slow down tv, nothing to do with Firestick to slow down tv.