Customer Ratings & Reviews

Best Buy charged me for a service that was never provided. I cannot believe the unwillingness of customer service to accept that the service was not provided- I should know if the TV was hung or not. And it wasn’t. I would give this zero stars if I could.

The install itself was great and the total tech member was very nice, however he lied about the charge and told me it was $0 because I was a total tech member. I was not only charged, but OVER CHARGED and did not even receive the total tech benefit price.

The most awful and unprofecional job for whole my life . They instal my TV on the wall unevenly oblique. They lost and removed mehanism what unblock TV from wall mounter frame and now it is not posible to take off the wall TV at all.

Was not happy today with Geek Squad technician name Ceasor not friendly was asking questions why I am using Firestick lol that's not his business why I am using Firestick. He told me don't use Firestick it will slow down tv, nothing to do with Firestick to slow down tv.

IT WAS A THIRD PARITY CAME OUT. NOT THE WILL BEST BUY PEOPLE.

No show or call i was waiting for 5 hours, i will not reschedule

Agents broke the mount on my existing perfectly good sound bar making it impossible to attach to my new TV. Had to buy a new sound bar which wasn't in the budget. And the new sound bar is pathetic.

The gentleman that mounted the tv did so with either the mounting frame being faulty or was hung incorrectly. In order for the tv to set properly one has to puch down on one side

They came and install and removed our old mount and they didn’t leave it. So I called them and said the manager will call and solve the problem but I haven’t heard from them

The wires and other equipment attached to the back of the tv we’re not attached correctly. All of the equipment and wires fell off the back an hour after the geek squad left. Shoddy hook up and I’ll never use that technician again.

I’ve been promised SEVERAL times that someone would contact me with an appointment to come straighten out this horrible mess. The promises are EMPTY!! Absolutely NO contact!!!!!

Geek squad did not show up twice and eventually sent a 3rd party contractor to mount my TV The contractor was not able to install the power extension kit because it didn’t have the right tools however the person was very nice and did a job with the tools he did have. Not satisfied with the geek squad service

I was not happy with the service I received for this request. The damage to my residence, the Constance rescheduling to have my TV mounted and failure working with customer service. Normally I have no issues with the service by Geek Squad on prior service calls.

The agent cut large holes in my wall for running wire could not run wire then pretended they would fix only to say they aren’t responsible if they can’t run wire. The hole is as big as a wall clock.I have to now spend more money to repair 2 room walls. Very disappointed!

Never took place. The installation was farmed out to another group that was not experienced with mounting to metal studs. Best Buy knew of this and someone dropped the ball. The crew that was sent out to install a similar tv mount, three weeks before, didn’t have any problem

I had to unmount my own tv that was being replaced, drive to a store in another state to pick it up to try to make it back to my house before they did to mount it. And they no called no showed. Worst experience ever!!

Was not professional. Wanted to change appointment and was not helpful with questions about television.

If I could leave a negative star I would. The people they subcontracted this out to didn’t show up or call two straight appointments.

If geek squad comes out to your house and does the insulation and everything will go well but somehow I ended up with a third-party and they screwed everything up. Everything is quiet coming to my house I don’t want it.

They never mounted my TV, they just dropped it off and left. I told them I had paid for mounting, and they looking me in the eyes and said, "no you didn't". I had to wait a month for multiple friends to come over to help install it since it was so large.