Customer Ratings & Reviews

they nevertouched my tv cause they should of taken tv down,to put my lights i bought behind there.he did not even know how to hook lights up keep telling me they have a short in them.so before I send them back i hooked them up they work perfect..so now I am still waiting to hear back from a supervisor its been 2 weeks now.

TERRIBLE! They smashed my TV and almost a month later I'm still going back and forth to try and get a replacement.

Very unprofessional service. The technician was in a hurry and did not answer any questions. The technician was very dismissive of my concerns

It didn't get delivered to the correct address, and they did not show up. After repeated problems, I drove and bought one at a Best Buy, drove it to my parents, and installed it myself.

Rescheduled a full week with no reason. Would give 0 stars if I could.

We did not purchase this item. The installers were not given this item to mount. There had been a tentative order if we needed the sound bar. We did not. Best Buy has been notified but has chosen to ignore our questions.

No-show! BestBuy’s response? Here’s a $25 gift card for your troubles. I missed 2 days of work waiting for your guys! Best buy, you can do better!

I requested to have the box taken and your team told me that I should keep it for 2 weeks . I been calling and calling and not they are saying they won’t pick it up !

Set up appointment to have tv mounted above fireplace. Was quoted a price and purchased. They called the day before installation and added a $150 to price. Cancelled order.

Worst service I’ve ever had. Canceled my appointment twice without showing up. After waiting over a month to get tv installed . I cancelled and called a handyman. Then they charged me 38.00 to a tv up that didn’t fit.

Service was NOT completed as I was told that it would be.

Has been a hassle from the start, the tech are nice but dealing with best buy geek squad in general no bueno.

The installation was slow, disjointed and seem to have been a burden on the installation team.The most disappointing part was the need to ask for basic item in the install.( to set the arm fold correctly)(to install the other components of the home theater to the set) They seemed to be distracted and had other items of greater interest.

Agents mounted my TV and did nothing else. They weren’t even going to take my trash boxes with them when they were leaving. They didn’t hide my wires with the wall covers I bought. And they left nuts and bolts from the previous mount that I had to replace laying about. Very disappointing crew.

Service team said they could not mount the TV at all because that had to use 3+ inch wall lags when I easily mounted it to the preinstalled wood backing board.

This was horrible. Only one tech showed up. I had to help him hang it on the wall mount, and I am only 5’4”. He used the wrong hardware and my husband had to redo it. He could not even hook it up and program it to the new receiver we bought for it. It was bad.

Terrible job. Damaged my stone fireplace. BB will end up losing very long term customer if they don’t make this right. Total disaster. What is going on at BB?

We still need a premium mount as installer Was incapable of doing it in the master bedroom.

Did not explain how the remote works at all. Did not properly fix wires,. They are hanging out all over. It looks like he didn’t even finish what he started. Very dissatisfied.

The salesperson said the stand would be delivered with the TV. As we were trying to get the TV delivered, we found out the stand WASNT EVEN IN STOCK!!! Salesperson NEVER Told us that!!! I would NEVER Recommend your store to anyone!