Customer Ratings & Reviews

I have been trying to get an install completed since May and my order keeps getting cancel with no heads up or any notice. I’m starting to really regretting purchasing this service.

I had an appointment for mounting my tv, didn’t show up, didn’t even call me to let me know. After my appointment I call customer Service really mad, for what has happened. Told me that I manager will call me later. Called again and same thing. Manager will call you later, and I’m still waiting for his call. I never received any apologize from nobody.

I was not able to be there for the install so had my nephew there who didnt pay attention to them installing the mount and tv. They mounted uneven and crooked. Horrible job. Make sure to be there so they correctly install if you use this service

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Very disappointed with the mounting of my TV. The contractor left the wires dangling from the TV and hanging down the wall. This defeats the purpose of mounting the TV. Much better experience with the Geek squad. Best Buy, please stop subcontracting out your work.

This install was no good 3rd party came out to install and they put holes in my walls that still haven't been fixed . also the tv and speaker fell down. The geek squad came out and re mounted the tv & speaker but my walls were never fixed .

Tech called in the morning @ 8:30am stating that he was short a person, he needed two people to do the job. Then calls me @2:30pm stating wasn’t going to come cause he was still short staff. I ask to reschedule. He said he’ll call me back never did. Best Buy return some of my money Back. I’m going today resolve this issue.

Disappointed about the company. Techs that came out that did install were great, but we had paid for additional service and somehow it was lost in the shuffle and we were charged again $150...Spoke to Manger and he stated nothing he could do...What's the point of being a Manger if you cannot do anything for your customer who just spent $4,000 dollars in the store..

I have had four appointments so far and I do not have my sound system installed. Calling to get someone to talk to can take over an hour I. The phone. The problems with this mounting have caused me to lose sleep and weight. This has gone on for weeks. Abdolutely terrible experience

Geek Squad technicians damaged our ceiling fan during unboxing. No communication from BestBuy’s insurance, Sedgwick. Beware!

One of the TVs that was work before my service call, now I’d not, the team left the TV on with no volume, you could not change the channels, not could you turn off the TV…….very disappointed

Best Buy cancelled my scheduled installation 3 times without contacting me. I then asked for reimbursement, but still have not recieved it. The order page shows the service was provided. Completely ridiculous. Never again.

TV mounted against the wall, and now I cannot hook up a DVD player or antenna because I can't reach behind the TV. Geek Squad wants hundreds more dollars to come back.

This get a customer stuck I can’t bring in the item they won’t bring the new one in they choke you. With that insurance online and in store different policies who knew. Another screw the customer

Doesn’t work not sufficient for TV size creates tilt downward technician now admits should not of installed need to exchange mount but could not arrive Sunday to do it please call with recommendation for mount and reschedule install

The agent tried selling his own service's and products and spent over an hour at my house for a service that literally only took about 15mins. I would never contact Best Buy for premium mounting or anything other services.

Audio and video still not synched. 3 different techs have tried to correct but still out of synch. Tried replacing blu-ray and TV but still bad.

5th cancelled appointment by Geek Squad. TV was damaged when installed in February. Bought a new TV at Northridge store but they brought a damaged floor model full of dust on the back and burned pixels. Cannot get this resolved after multiple promises.

My appointment was rescheduled and canceled multiple times without my knowledge. There is a huge disconnect with best buy calll center and third party installers. They are not on the same page. Really disappointed in the service.

Poor job of mounting television. My cables are pressed up on the wall and now I need to get the tv taken down and remounted correctly with the provided spacers. I need to be contacted to resolve this issue asap.