Customer Ratings & Reviews

The agents were difficult, did not install or explain why the TV was not fully connected when they left. Did absolute minimum depsite being an annual Geek Squad member. I am no longer renewing my membership. Very disappointed.

Tv not centered on wall. Looks bad. Didn’t notice until after they left. Not sure why they couldn’t center it. Never told me that it would not be centered on wall. Get anyone else to install besides best buy

It sucked ... They rushed through the Installation, didn't explain anything, and didn't make sure that all the other devices were hooked up and working. I am requesting full refund for the inconvenience of everything and the unprofessional customer experience.

It was suggested that I buy the premium mount service for my existing tv i the living room and that it would be nicer because the cables would not be visable. Well, the tech mentioned that that wouldn't work and that it would be better this way. I really didn't understand, but was disappointed. I would actually like the difference credited to my account.

Thought it was good job even tipped tech then after he left found my carpet badly snagged in couple spots then he tried to cover the snag must set his drill down while still turning?

2 missed appointments, without reason or notification. When I went to the store to cancel and get a refund, the Manager showed no empathy, didn't say I'm sorry or apologized. Apparently either the Manager was incompetent, lacked customer service skills or this problem is a repeat one.

I did not purchase this tv mount, I purchase a 77in tv and you cannot mount a tv with this . I purchase a console and it was assembled and tv was placed on console . Please remove this item from my account . I told Store Mgr this item was not purchase with 77 LG TV

Agents came in and then somehow made it to the upstairs. Left the mess in the room ..As well as did not clean up the box with the packaging material laying around. I had to ask one of them to help me still - Did not do a job. Mounting job was also ok.

Disconnected my Bose system and left it uninstalled. When I called Geek Squad I received an apology. When my wife went to buy a new TV to replace the one they mounted, she was told essentially we were out of luck and didn't pay for premium install. The whole point was to have all cables going to the TV behind the wall. Thanks for nothing.

Horrific organization, communication. Now the tv doesn’t work. I’ve had this tv 6 weeks. Had gone out 3 times. 4 phone calls to Geek Squad.

PAID FOR INSTALL- DIDN'T GET IT! PAID FOR INSTALL- DIDN'T GET IT! PAID FOR INSTALL- DIDN'T GET IT!

Waiting fir them to come to the house to installll

My appointment was rescheduled halfway through the original time slot for my appointment. When I called in, I was basically told that there was nothing that they could do about it. Unsatisfactory customer support.

My tv fell from the wall and broke due to faulty installation. They used 4 butterfly screws in 5/8inch sheetrock. The tv was over 100 lbs and should been fastened to the studs. The bracket and my wall are still connected to the tv on the floor. Im contacting my attorney to rectify this serious problem.

I purchased TV, Desk chair and file cabinet for my son’s apt. Paid to have all set up. They set up desk and said chair and cabinet not included. Task Rabbit i paid to complete job

Did not show up to hand TV and did not call. When I called I got the main Best Buy line. They could tell me nothing. And said they could only reschedule 2 weeks out..We returned the TV.

Have had the installer back three times already, and cannot get the audio correct. Some channels missing dialog, but still have background noise. Some channels have no audio. Volume levels constantly changing.

Team was there on time and were in and out quickly. But the TV mount or swivel portion would not hold. Called to ask if they could assist me with my concern. And was never responded to. And a day after I called for assistance on the swivel issue the TV now does not work, it powers up but that's all.

Appointment dates and times kept changing and pushed further out. I’m a total tech member and expected to not have to wait almost a month for this install. I ended up having to recruit a neighbor to help me install it myself.

The installation went fine until the installers had to move the mount to get the TV evenly spaced. After that, the mount wasn't reinstalled level and the TV isn't level as a result.