Customer Ratings & Reviews

After a year the install is coming apart and I called Bestbuy customer service who informed me that they would redo the job for another 250 dollars. Not happy

Since purchase date of Nov 5th still have had tv wall mount put up. Missed appointment dates, window of time(s) not met & overall poor communication all around.

Appointment dates and times kept changing and pushed further out. I’m a total tech member and expected to not have to wait almost a month for this install. I ended up having to recruit a neighbor to help me install it myself.

My tv stopped working after 65 days, won’t turn on. Was great while it worked

Never came to install. Canceled same day. Rescheduled twice and still cancelled on me at last minute after I used PTO to get day off to be there for installation.

Awful! 3 visits, 2 mounts, added expenses 10 holes in my wall. Experience couldn't be worse! I could of hired a random person off the street and had better results...

Tv stop working, haven’t received new tv or resolved issues. It takes impossible to long. Pointless to pay for Bestbuys membership

This is the 4th time Geek Squad agents have attempted and failed to connect my TV to my Cameras! Each time I have been told by them to purchase and repurchase connective items to no avail! This has cost me more money, time and inconvenient!

It wasn't installed because installer was out sick and they couldn't install it for 2+ weeks later. Not my fault he was sick but Best buy didn't help out at all. I installed myself

Technicians came to my home but did not install the TV because they did not want to drill through an adjoining wall, so I wound up putting the TV up myself.

Inadequately installed my TV. Another member was sent out to fix installation problem, but the problem did still not reside. I had to hire someone else to install my TV properly so that I was able to watch cable. I feel I am entitled to a refund as I had to spend more to hire someone new.

The initial installation seemed to go okay. Afterward, when I realized there problem and asked them to come back that is when all the issues started. I waited twice each one a half a day and no one came. Bad. Bad. Bad. I won’t recommend them to anyone.

my appointment was cancel with no notification, not a call, text, or email.

Terrible , supposed geek squad come but not send some Craigslist company coming 2 days later for instal cuz he said just he’s busy and we need just call him and txt for the time and the day when he come to instal

The associates mounted my tv,but left my cords showing.

The guys that came out to do this did an amazing job of wall mounting my TV, but that is all that they did. This service was NOT completed as said. Trying to speak to someone is rather frustrating as I am being transferred from one person to another.

this is my last experience with best buy. very disappointed

Used total tech for mounting several tv’s. Never had a problem until now. They broke the coaxial on the tv and now I have to get a quote to repair it but they will pay. If they broke it, they should send someone out, why do I have to do the leg work when I’m busy.

Used total tech for mounting several tv’s. Never had a problem until now. They broke the coaxial on the tv and now I have to get a quote to repair it but they will pay. If they broke it, they should send someone out, why do I have to do the leg work when I’m busy.

Ordered the Legrand Kit for wiring and never got it installed and was charged a bundle with no zero call backs!