Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38694 reviews
(38,694 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
3 hours late, past the 6-hour window
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived a 4pm (3 hours after our 7am - 1pm window)
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is my last experience with best buy. very disappointed
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy is terrible on install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the Legrand Kit for wiring and never got it installed and was charged a bundle with no zero call backs!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Flat Panel Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the service. I had to be the one making sure all was done correctly.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
They took over a month to do the job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrating service altogether. My last transaction with Beat Buy has been a nightmare!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars! Failed to show up at all. No calls, texts or emails. I called after my 4 hour window and found that the appointment was canceled by bestbuy. After waiting 3 weeks for an appointment. Next Appointment was 3 weeks later...no thanks!!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed TV and hooked up devices a week later TV sound not working I’ve called and called and called and called with the promise they will come out and fix it’s been 6 weeks and no phone call no geek squad employee came out nothing. I would not recommend geek squad. Bad customer service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service is horrible. I was transferred 6 times hung up on. Then when i got someone on the line they did not speak english so they couldnt understand me. The prices on the website are not accurate. I was told i would have to pay more than the listed price.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 2 out of 5 stars
I was okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did okay on mounting but not on TV set up had to have another tech come out and fix
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away from Total Tech installations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievably poor servvice. Arrived late. Didnt hook up any HDMI connections and literally didn't even setup the tv. Just hooked it on a bracket that was already mounted and left.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t use them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to connect to cable on first visit Missed two scheduled visits then screwed up my remotes do none of the streaming services work charged $500 to mount tv over the fireplace
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't deliver as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service indicates they will hide cords in wall, however upon installation I was informed that will cost extra, despite the fact that i paid extra for the "premium" service. Seems a little deceptive to advertise something and then charge extra for it upon arrival. I would not recommend the service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unprofessional third party contractors. Beware.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Did not mount where they told me they would. Decided to mount a foot higher without asking me first. Left drywall and wood dust everywhere and did not clean it up. Also missed 6 hour window and were 2 hours later. Unprofessional.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent from geek squad was under the influence of a substance when mounting brand new tv. Wasn’t making any sense and even lost my remote. Very disappointed on geek squad and their so called pro service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Setup failed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad person did not correctly set up our tv.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Installation and setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best I’ve had from them. They did a terrible job at setting it up too the receiver.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
$250 to plug in??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered TV, mount, and install for parents living a state away in assisted living. “Install” limited to plugging unmounted TV into wall for $250. Frustrating, and ordering online was a pain and a half.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality and left holes in my wall.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rep who was an independent contractor left holes in my wall due to poor measurements. The mount/ tv was not even. I had to help the rep install the mount. I am still waiting for my wall to get fixed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Really Unhappy with the service call.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really disappointed with the installation. The cables were not hidden. The installer complained most of the time and left with a very expensive HDMI cable. It took me 4 days to get it back, after many calls. Sound bar still isn't mounted even though I paid for it to be.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
No pivet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great rack but for a to this size it better to use a rack that can pivet and move
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for the feedback! We completely understand wanting a unit that works best for your needs and desires. Let us know if you would rather try a different mount that better suits your needs. Feel free to reach out to our Geek Squad support at (800) 433-5778. Thank you!