Customer Ratings & Reviews

Never ever ever use the third party. They did not install my unit correctly and they never returned to correct it. They cancelled my appointment because I they decided I didn't understand how it was supposed to work. No phone call nothing just did not show up. Three separate occasions.

Did no show for scheduled appointment for installation. Terrible customer service. No follow-up, they said they would call, but never did. Issue has been referred to the NH Attorney General's office.

My TV was mounted on the wrong mount and it's be a nightmare trying to get it remounted on the one I bought. This had been going on for a month

I was under the impression i was paying the extra 500 for tbe geek squad to provide the mount to mount the tv i bought. But instead i they put my tv up on my old mount whivh was ment for a 50 in tv. Not an 82'in

Damaged my TV, would not do anything, went up to claim department, favor best buy. If you want to use their service. If you want to use them, stay with them, watch them do everything. My $3000 tv is finished.

Service was professional and technican was very knowledgeable

Attempted to mount my tv knowing its a firewall between townhomes. Couldnt find studs or a way to mount tv. Left holes in my wall. Had to make claim to get settlement/fixed. Make sure you check that they know what they are doing first.

The Tv was not installed on the 1st visit and was delayed numerous tmes.

Did not come with the proper size mount that I originally ordered so I had to buy the right size off the truck up front so disappointed

Didn’t show up for install. Said I didn’t have an appointment even though I had an email with the date and time on it. No apology from corporate help line. So I cancelled the entire order. Over $2,000 of equipment. Sad.

The tv was not mounted on the wall where I wanted it. It was 10inches to high and not centered on the light like I told them to put it. Also they did not know how to hook up the audio system. I had to do it myself

I will never use geek squad for tv/home theater installs. As soon as they arrived, they just started saying “we can’t do that” over and over. And I had basic requests. Got a local company to do it instead. They did a better job for less money.

Best Buy was unable to hang my TV. Sent a second visit but only sent one person. He refused to hang the TV. Had to hire a person myself to get my TV hung.

geek squad came to install will see how it holds up

TV mount would not work. Promised a second attempt in 2 weeks. The technician showed up alone for a 2-person job without the promised mount. Still no TV mounted after 5 weeks.

The Geek Squad member mounted my tv way higher than I wanted him too. He asked my gf where to mount it and I noticed he didn’t mark down where she wanted it and sure enough when we came back in the room it was mounted 3-5 inches higher than we wanted it too.

1. He did not mount the tv. (He was not familiar with the mounting bracket.) 2. He did not “set-up” the tv. 3. He did not “ make the wires look neat”. 4. He did offer to mount the sound bar and the other 2 TVs in my house through his company at $100 per tv and $45 per sound bar.

The agent could not use my wall mounted unit “ he never saw it before “ instigated to use a new one he was familiar with charging me for it.

TV was installed unlevel and crooked. Requested appointment to fix the installation and same team was sent. I have been having trouble getting another appointment to fix the installation.

I already expressed my disappointment on 2 surveys, Best buy mislead me , I purchased premium mounting with Geek Squad but got crappy mounting and no Geek Squad. Don't believe what they say! Also customer service has not responded to my complaints.