Customer Ratings & Reviews

TV in good condition. there are many features which I fail to understand and use.

They arrived over 3 hours AFTER their 6 hour window. 2nd installer didnt show. Said they would return following week. Didnt respond to my calls/texts and, ultimately, never showed back up.

Less than thrilled. The TV still has wires everywhere, even though they said they would be hidden. And the installer put the cable box too low for the remote control to be used while lying in bed. The biggest waste of money.

The TV mount was mounted crookedly I was scheduled on two different occasions with a six hour window for them to come with my new TV and they did not show up neither time nor did they give me any notification that they weren’t coming.

The agent came on time friendly installed my ring door bell took about 20/25 mins camera works fine but my doorbell doesn't work anymore he didn't hook a wired or something now i have to wait 2 weeks to come fix his mistake Not cool at all ...

Best Buy stole my money and didn't install the TV and didn't include the "TotalTech membership" of the 1-year expiration that I paid for this service in my account...

Ben had trouble with his computer and then his laptop throughout the time I was there. I came in to fix my screen. He ended up telling me to take it the the other Best Buy. (I had them fix my screen last month at another location. ) your staff here is terrible.

Noone showed up! I have my reminder email. No one called to cancel or reschedule. No emails either. No refund in my account!! I sent an email to find out what happened and no one responded. I called and was kept on hold for a LONG time and no answer. I am furious!!!

The guys came in and quickly placed the tv on the Mount that was already installed, no work was needed there. They didn’t bother to go over the details and set up of the tv with my family leaving me to figure out what to do on my own.

Didn’t get anything finished. I had to hookup myself

Took several attempts for the service team to mount the TV onto the wall. Then indicated that they could not install the in wall unit.

I am still having issues from installation. There was very little instruction as to how to operate this complicated install.

I highly recommend the Geek Squad, but please don't send a subcontractor. They are there to just get the job done (in and out) and didn't care about me as a Best Buy customer. Geek Squad had to come out after them to finish the job. Be sure to always ask for ONLY Geek Squad. Worth it.

No expertise. He did not prepare well. No experience on product installation

How many times can I say this to you’ You have the wrong email address for the Darlene Waggoner in California. I did not get any products installed. I live in Ohio. Get your records corrected. I’ve been trying for months to get this straightened out.

I received an email that the tech was 10 minutes away. He never arrived. When I went back and looked at the order if had the billing address as opposed to service address listed. He said he called me but he did not. Now have to reschedule.

The mounting of 2 televisions took over eight (8) weeks with the staff cancelling all of the times. The cost for their services that I ordered was well over ($500).

We never got to watch it, All orders were canceled. The sales person said the Geek Squad could hang this over the fireplace, however they could not...It became a bad, embrassing experience

Install by third party not Geek squad. Arrived many hours late, rushed the install and left without completing all stream services, remotes, completely

I had to return to the store and physically pick up the mount after the Geek Squad canceled the installation, reporting it was not in stock.