Customer Ratings & Reviews

The agents scratched the heck out of my brand new hardwood floors by dragging the boxes around rather than lifting. These are not even surface scratches but deep ones that will cost me money to have fixed.

The mount was the wrong type so the tech Stephanie brought a different one, sold it to me and then took the mount back to return it. Best buy never refunded me for the mounts (2) and stole my money ($100).

Destroyed the wall and a/c wiring when mounting tv on wall. No customer service response

Worst installation. No effort to put in the recessed socket. No one informed that it has to be there. Multiple follow up and multiple reschedule. General total tech or geek squad behaviour

I never got this service and they won’t refund my money. I bought a TV in Aug and 4 months later charged me for this. Fraud stay away.

Horrible No service. Best Buy scheduling is non existent. Logistics training would be a very valuable to your scheduler. Nobody even called to tell me they couldn’t make the appointment. You will never get my business again. I’ll go to the small local store.

Terrible terrible terrible customer service and communication

Was canceled in July when television was bought. They did not cancel it and it is taking almost a month to get it canceled as of today’s date it is canceled and taken off my credit card.

Set up never happened. It was canceled after being confirmed 3 times. Poor customer service. Canceled anniversary plans for nothing and could not get them back.

Labor only Didn’t do all that was advertised wish I had went another direction

The process of having two televisions mounted in my house was a nightmare. To this present day I am still waiting for the Geek Squad to return and have my other television mounted

3 techs came out and told me I need a different mount because they were not experienced enough to adjust the mount. I went and bought a mount and they said I was rescheduled to have the mount installed the Wednesday after and no one showed up.

My TV was hung but not level and wall was scuffed. Not happy i have to look at crooked TV. The tech said he didnt have anything to clean up my marks left on my newly painted walls.

Team that came hung the TV crooked. Didn’t use a leveler. So now any art around it looks funny. Also, they didn’t connect any of the devices. I had to connect everything myself after To get the TV Working.

Neglegant install. Broke my tv. Customer service couldn’t replace the tv. So they were supposed to send a refund. Now I’m stuck with no tv and the full amount on my card. What a crazy experience

They messed up twice with my appt I had confirmation they were coming but never showed and when I called they said I didn’t have an appt.!! I had to take off from work 3 days. I think I should be reimbursed by Bestbuy!!

the day before scheduled install they cancelled .. They rescheduled for three weeks later. Everything was cleared out of room to facilitate the install. Now I am putting everything back. Geek squad not very impressive so far.

The contractor they sent broke my TV and their insurance didn't pay full replacement cost, so I'm out an extra $600 to buy a new TV.

The technician canceled 3 appointments taking 2 months, then on delivery day they would not mount the tv even though I bought the geek squad. They said there was not an order to mount it.

TV mounting well done. Connection to Sonos doesn’t work well. The Bluetooth player doesn’t work. I had a repeat call and was told to replace it. Bought an exact replacement and called the installer. He came and couldn’t fix it. Not sure what to do now.