Customer Ratings & Reviews

I was told when I purchased this they would also hide the cables through the wall. They never did and told me to call geek squad, I did and they told me the store would call me and of course I never got a call back.

I received a call several hours after they were scheduled to mount my television indicating that one of their crew members was sick and that I could either reschedule to a later date or find someone else to perform the work. I found someone else and got my money back.

Geeksquad installed a defective TV - didn't notice distortion on the screen - then urinated all over my toilet and didn't flush....or even wipe off urine from the seat.

There was no geek squad. Third party which should only have delivered tv. It is a big issue with the staff at my store who did a great jog with credit. I will not pay for $260 installation charge!

sent 1 person to do the job. i had to help mount the tv. paid $249.99 to have them do it and ended up doing it with them. worst service ever.

Couldn’t get ahold of customer service for a couple days when I did they were no help then tv was installed wrong payed for in wall wires never happened they just wire tied all wires like the tv but service was terrible and to top that they haven’t sent monthly bill when I said no to paperless

Damaged my wall by over tightening the bracket. Tried to complain, they said they’d bump it to management and never heard back

I had scheduled an appointment. No one showed up that day. I spent over two hours on the phone and then they scheduled me a week later. They apologized and said they would send me a gift card for $50. That never came either. A week later the TV was finally installed.

Installer severely damaged my custom wall. He had no idea how to install a wall mount. He left without hooking up my TV. Definitely would not recommend using Best Buy Installers

I left specific instructions where to place the tv and it still was put on the wrong wall. the gentlemen let and said he would come back Monday the 25Th November.

Am disputing the charge, since the installation was not performed. After numerous phone calls, nothing has been done.

It is clear the men sent out had no idea what they were doing, left the TV mounted tilted and apparent they bent portions of the mount so it does not function properly.

This was the wrong bracket, so the sound was not installed. And they left the bracket at my home, so I had to return it myself

They never showed up at the right time. They called 5 hours later and I was out of town. I haven’t got back my gift card yet. It’s also missing $200

Very disappointed- men were inexperienced and didn’t complete the job. They told me to call an electrician- as they were unable to fish the cords down inside the wall.

The geek squad agent cut our entire power line for our house and our tvs have both been having issues ever since. I was supposed to get a claim for a refund which also never happened. Very disappointed

They don’t even deserve 1 star. Took Day off and they never showed up. Confirmed the day before. Gross- ALWAYS USE SOMEONE ELSE

Ordered and paid one week before thanksgiving and 8 times scheduled not met. Very irresponsible total tech support and nobody is accountable. I never seen this type of services

Never done and I was charged for this service. I keep going back and forth with people about this and no resolution yet. Constant promised phone calls and emails since last month!

The agents did a good job putting the TV up but I paid for premium mounting and also bought the membership as well. What I received was a basic wall mounting, and no wired were tucked or hidden. So I feel like I wasted my money honestly.