Customer Ratings & Reviews

Couldn’t get ahold of customer service for a couple days when I did they were no help then tv was installed wrong payed for in wall wires never happened they just wire tied all wires like the tv but service was terrible and to top that they haven’t sent monthly bill when I said no to paperless

I had scheduled an appointment. No one showed up that day. I spent over two hours on the phone and then they scheduled me a week later. They apologized and said they would send me a gift card for $50. That never came either. A week later the TV was finally installed.

They don’t even deserve 1 star. Took Day off and they never showed up. Confirmed the day before. Gross- ALWAYS USE SOMEONE ELSE

I left specific instructions where to place the tv and it still was put on the wrong wall. the gentlemen let and said he would come back Monday the 25Th November.

Never done and I was charged for this service. I keep going back and forth with people about this and no resolution yet. Constant promised phone calls and emails since last month!

They didn’t complete the job. Know one from Bst Buy store or Geek Squad does anything about it.

My tv is in need of adjustment. It needs knowledgeable techs to take the time and care to “GET IT WORKING PROPERLY”. It’s no better than a 14 year old tv.

The agents did a good job putting the TV up but I paid for premium mounting and also bought the membership as well. What I received was a basic wall mounting, and no wired were tucked or hidden. So I feel like I wasted my money honestly.

My Sonos home theater will not work with the Samsung 55" Frame !

Very disappointed- men were inexperienced and didn’t complete the job. They told me to call an electrician- as they were unable to fish the cords down inside the wall.

Very unsatisfied! Twice I've scheduled dates, taken off from work and no one shows up for the installation of the tv on the wall and no one calls. Extremely unhappy with the service. I would NOT recommend!

I paid $250 for mounting of Tv and shortly after the cable box fell and broke because it was attached using double adhesive tape that could not handle the weight and heat generated by cable box ,,, it has taken one week to get someone to repair poor quality job done

The service was terrible did not explain how features work on my new TV Techs seem to be in a hurry, left fingerprint all over my new TV & also tried to add additional charges..I will be contacting management

Very disappointed, had an appt for 2 tv mountings and stereo hock up got no call no show! Waited 22 days for this now I have another appt for May 20 a total of 7 weeks. Have a party on Saturday and no stereo! Very disappointing!

Wasn’t completed! they showed up didn’t call first! What I was told in store was opposite from what I was told once they arrived at my dose. I shouldn’t have bought the additions home assistance.

They canceled on me 3 times and then rescheduled 3 more times and never showed. I would never recommend them to anyone .

Don’t know because the installer said he couldn’t mount it to the wall after I bought the Total Tech package.

This say tv setup and or mounting up to 55 inch this is a lie it costs more if you want it mounted

They said they would leave room for the cable guy to hook up the TV and they didn't. Now I have a TV that has no cable and have to pay the cable company as well to come back and set it up.

Never mounted my TV. Charged me. Still waiting for a refund. The manager at the Frisco store off of Eldorado promised a prompt reply to my situation three weeks ago. I guess prompt is open to interpretation.