Customer Ratings & Reviews

Paid $200 to have my TV mounted and it’s sitting on my mantle. Did not get what I paid for. Will not use geek squad again.

Didn’t show up for the appointment that was made 3 weeks in advance. Didn’t call or email to reschedule. I found out after I called the 800 number. Unacceptable.

They didn't speak English. My tv is at a slight tilt and I hate it. I'm going to hire someone to redo it.

They broke my existing tv that they took off my wall.

TV was installed with wrong cords and connections were incorrect.

The guy was really good. But he showed up with just the TV and no mount.... What's the point of a TV mounting service when they don't show up with the mount i ordered

The agent removed my old TV and installed the new one. But he left the sound too low (it's on 100 but is too soft). He gave me his ph. no. to call (he wanted to check into it), but he blocked my call.

Was sold that a geek squad will come and deljver had to wait for 20 days just to hear that service is delayed ans will come after 10 days misleading team and

Not ehat they told me I could get done In The store. Couldn’t hid all my wiring and they should have know that’s when I signed up. Also techs really didn’t have much trouble shooting accessories to get me want I was expecting

Both install attempts were poor. The tv remains unstable and unsecured. Free install... you get what you pay for.

Geek Squad NEVER came to do the insulation -YOU sent out a third party installer who only showed up with the sound bar!!!!!!!!!! unbelievable!!!!!!

This is was a pain getting geek squad guys understand what needed to be done. They canceled three of my appointments on the day and I'm disappointed with the service.

I've tried for 6 hours to get someone to help me and each time i'm told no one can assist me or I was transferred to the wrong department. Double billed for Geek Squad service.

Poor poor Ridiculously poor my TV came January 22 it was broken they didn’t even take it and bring me back a new one there making me wait another month I purchased this TV December 14 I’m not getting it till February 3

Didn’t deliver when they said they would and had to go to store to pick up items and get a refund for installation since they told me they don’t have anyone who could do it.

Mount is crooked. Techs talked me out of installing an in wall plug kit on my larger tv, ok so use it for the smaller one. Then they said the plug kit was too large for this tv, would be visible, etc. not happy at all.

I really appreciate being able to just have my television mounted up where it need to be . The technicians were on time fast and courteous and knowledgeable. My wife and I will be calling again in the future.

I didn’t like the overall install I had to pay someone else to fix the wiring because the job was sloppy the installers were nice though. I even cancelled by services because of this

Television broke -- it no longer works at all -- after just a few hours of use. Awful.

Everytime we scheduled, system broke order. 3x scheduled over course of month, 3x system cancelled it without telling us. Total run around on phone, hours on hold.