Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Complete disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service of my life. Would not install and kept making excuses. On top of delivering a damaged tv and will not help resolve the issue. Bestbuy is awful lately.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
These guy never show up , when they show they didn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible they play game change address to a P.O. Box on guy got smart with me because he call the wrongs number when was gave the right number Hebert call they plY game because mike the manager had them so they get zero from me
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Sloppy install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent that mounted our new tv, left wires from the old tv exposed and ran the new tv wires in through the same hole. He did not take the time to pull them out. We asked him to take it out and just did not do it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Individuals were too young and immature and didn't understand what Customer Service was. Too loud and invasive in their personal conversations.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Soundbar connection and install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple holes drilled in face of brick fireplace. TV and sound bar were not properly connected. Technicians were in a hurry and sound bar performance wasn’t checked before they left.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was installed with wrong cords and connections were incorrect.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service, the rep was late, and when he got there he was rushing to get to another appt. Installation was ok, however I can not get any channels. I paid for installation and connection. WTH .
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
First and last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted my frame tv on the wall with out taking off the top back panel so the tv can fit to the magnet and seat flush against the wall like a frame. It took me 2 days to finally take the tv down and find there mistake.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Third party contractor for Geek Squad did poor job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install by third party not Geek squad. Arrived many hours late, rushed the install and left without completing all stream services, remotes, completely
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They broke my existing tv that they took off my wall.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service can't get the order straight since the inappropriate people inappropriate people spoke to the store manager 6 times had Geek Squad out here 3 times nothing was done correctly
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not installed properly check thier work not their
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screws were not put on tv mount right tv loose on th mount i contacted store manager 2 weeks and no action and i didnt go off when they drilled thru wall and broke bathroom wall mirror
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Tech???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sent one guy to do a job that took two. And, he did a poor job. I had to finish the installation on my own. Why do I pay for Total (??) Tech???
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Pathetic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give a 0! Missed 2 scheduled appointments and never called to advise they would not be showing up
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Stinker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television broke -- it no longer works at all -- after just a few hours of use. Awful.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is the worst service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents never mounted my tv’s said they coming back tomorrow tomorrow came no call no show now I’m having a difficult time
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person tha install my tv did a horrible job they damaged my wall i have to dismount the tv and mount it again Have to spend money to fix my wall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t install at all, didn’t even check area well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t install TV. , they gave me reasons that would not true , didn’t check everything. My husband was able to install after , with no problem .
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Total DIGUST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up TWICE Took time off of work twice postponed again for a third time. Cancel total tech don’t do it. A waste of time and money I ended up going to Costco. Better price too
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't fall for their line, just plan to WAIT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happen, three no-show and ridiculously long wait to reschedule. Totally worthless service.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friend