Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
They lied!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told they couldn’t hide the cables in the wall because it was a “fire wall”. That turned out to be a lie. They just didn’t want to do the work. Very lazy!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy unreliable installers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they flat out could not do it. completely incompetent and looking at their watch to see how fast they could leave
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the total tech program which provides free tv mounting but on the scheduled days (3) they canceled so eventually I end up mounting the tv myself,,,
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
It was horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv still is not completely setup. It has been a month. Can't get an appointment they just keep sending out the 2nd hand man and I won't let that man in my house. I think I have talked to bestbuy about this at least 5 or 6 times.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
3rd. Party installer let me down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3rd Party installer arrived and not very professional. Used a Makita to screw the wall mount bracket to the new TV. Two installers showed up and only one half worked.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor availability - for providing instillation./…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy could not deliver and install the mount and tv I had ordered for almost 2 months - Totally unexceptal, so we took the tv home ourselves and installed it like we wanted.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Split the wall tv was installed on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted the TV, but split the wood on the wall it was mounted on. Now we get to go through the process of dealing with insurance to get our wall fixed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Overpriced and not accommodating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible mount and wires hanging down ugly and no equipment on the truck to remedy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Ill equipped - another busted installation!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed. Simple TV mount, and third party install team works for three hours - TVs is never turned on. Very poor service continues. And, bestbuy will not answer their phones!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Appointment keeps getting cancelled without notice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled twice. Appointment cancelled twice without notification.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech did a great job tv is almost 100% Straight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first appointment we had which we took off work for was cancelled without notice or explanation. We worked with a store geek squad manager Javed who escalated the situation on three different occasions and still no resolution
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a few moments to share your thoughts with us. Time is at a premium for everyone these days and we're definitely sorry to hear that your situation remains unresolved. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Awful customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad cancelled all 3 appointments without explanation. Never arrived. I cancelled Geek Squad subscription. Terrible customer service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers need to be trained.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must repair walls before a third attempt is made. Very disappointed with the lack of experience and product knowledge.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Installed uneven and on a Slant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV INSTALLED CROOKED The TV is canted and uneven. impossible to adjust unless removed from the wall and reinstalled.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad never came
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited a half a day and nobody ever came so eventually around 5 PM I called and was notified that the appointment was canceled and nobody ever notified me about that before that
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Ms.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was not mounted. 2 technicians from geek squad were not able to begin any installation
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor geek squad response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up for appointment, returned my calls, installed it myself after two failed appointments.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation; arrogant attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite my repeated efforts to warn them and their arrogant responses “we know what we are doing”, they installed the tv off center and could not correct it without redoing the holes and the whole installation!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well i already had one on my wall and all they did was put my tv on it and charged me the same as the installation so not real happy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Got charged for full service only receivced half
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did not have to attach wall bracket. I already had one attached. I asked them to install bracket for where I was moving old 55 inch and they said I would have to pay for another install.To worried about selling me on extended warranty.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Chris – Our television mounting service only covers one television, and the different components of that install cannot be split up onto different televisions. I apologize if this wasn’t properly explained to you. I appreciate your feedback about this, and thank you for taking the time to share this with us.