Customer Ratings & Reviews

I waited a half a day and nobody ever came so eventually around 5 PM I called and was notified that the appointment was canceled and nobody ever notified me about that before that

The first appointment we had which we took off work for was cancelled without notice or explanation. We worked with a store geek squad manager Javed who escalated the situation on three different occasions and still no resolution

Had them install a TV, had to replace Sheetrock and redo it after. Would give 0 stars if possible

Cancelled installation after Geek squad failure to honor appointment for 5 consecutive reschedules

The agents installed tv, put visible whole in the wall, left without even saying a word, Cricketes from the agents , Best Buy , and that extended warranty I bought!!!

Despite my repeated efforts to warn them and their arrogant responses “we know what we are doing”, they installed the tv off center and could not correct it without redoing the holes and the whole installation!!!

Hung the tv Crocked small was not tall enough Our tv is not straight the small girl ran out before we could look

The installers did not have to attach wall bracket. I already had one attached. I asked them to install bracket for where I was moving old 55 inch and they said I would have to pay for another install.To worried about selling me on extended warranty.

Subcontractors didn't do the job correctly. Left hole in the wall and did a shoddy repair on it. Called in to get a different crew to complete the install.

The Geek Squad never connected my TV. I call my Brother from San Francisco he connected everything in 10 minutes. I PAID 200 DOLLARS. AND IT WAS ONLY A DELIVERY. SO I WANT A CREDIT OF $100.00 FOR NO CONNECTION.

After several attempts and damage to my home and no refund and still no tv hung I’d say this was poor service

The agent made it very stressful to instal and come alone so I had to help him to carry the tv with my back problem

I purchased approximately $10K worth of Equipment and the technician arrived to install 5 tv’s and only did two and didn’t want to do any more. He had a very unprofessional attitude and lazy. I would not use them again.

4 different appointments to get it done. No-shows, poor communications & only got it done when the store manager themselves got enfolded. .

It was a terrible, unproductive service. Nothing worked when he left. TV mounted way too high. These services cost too much money to end up having to still do it yourself.

The Techs seem to know what they wanted to do, but didn't bring proper equipment to complete the install. Drilled holes in wrong spots. Too many holes

Job not complete. They did a terrible job. Put it on the wall used old cords, took my new cords and left.

Totally ripoff!! Very unprofessional left the mess for me to clean plus changed the appointment time three times. Stay away and get the same work do for half the price with Walmart and get better service.

The mounting to our existing mount rail was done but it was imbalanced to a side. I had to fix it myself later..

The Geek squad schedule an appointment confirms it and then does not come and does not call.I spent hours on the phone witn people from the Geek squad and learned they give installation to a third party.